Popular Articles
COVID-19 Pilots: Resumption of flight activity in the safest way post COVID-19
A notice to pilots August 2021 Update: The GA guidance page on gov.uk has been updated to clarify the latest position, as well as the general travel guidance page. We are happy to announce that as per the UK Government guidance, General Aviation ...
How can I get in touch directly with the pilot?
While it's not required to send a pilot a message prior to booking, we always recommend doing so as it increases the chances of your booking being accepted by the pilot, so your unique flight experience can go ahead! It is also a great chance to tell ...
Do Wingly charge a commission on the flights?
Wingly charges a commission of £10 + 15% of the total booking price (+VAT). This is paid fully by the passenger and Wingly is completely free for pilots to use. If you have any questions, you can contact us directly at tower@wingly.io or by phone ...
How do I contact Wingly?
Our Customer Relations Team is happy to respond to any queries you may have. We are available by email at hello@wingly.io and by telephone on +441905570566, Monday to Friday 08:30-17:30. Outside of these hours, a member of our team will get back to ...
How do I book a flight using a gift card?
If you have arranged a time and date with the pilot already*, follow these steps to make your booking using a gift card: *Little tip! It's not required to send a pilot a message prior to booking, but we always recommend doing so as it increases the ...
Recent Articles
How do I use my unavailability calendar?
The calendar feature on Wingly is a really important tool as it allows you to share your unavailability with Wingly passengers. With the new and improved calendar, you can choose when you are available to take passengers for each of your flights. ...
Can I book in a currency that is not the currency of my gift card?
You will be able to book a flight in a currency which is not the same currency as your gift card. However, in order to do so, please email us at hello@wingly.io with your 24-digit voucher code as well as the currency you would like the voucher to be ...
How can I change the currency of my gift card?
If you have purchased a gift card for a flight in one currency, there is the possibility for you to change the currency of the voucher so that you are able to redeem it on a flight in a region in which a different currency is used. For example, if ...
My booking request was refused.
If the pilot has rejected your booking request or has not answered it within 48 hours, your money will be automatically refunded. If you have paid with your debit/credit card or PayPal, the refund will be made immediately. This can take up to two ...
Is paying the pilot in cash possible?
Paying by cheque is unfortunately not possible. Cash payments to the pilot are forbidden. If you have any further questions, we encourage you to contact us directly by email at hello@wingly.io or by phone on +44 1905 57 0566. We are still be ...