Can a passenger cancel at short notice?
Our cancellation policy is dependent on the flight purchased: a cost sharing flight with a private pilot or one of our commercial "Wingly Pro" flights.
For our cost sharing flights the passenger has the option to cancel a flight up to 24 hours prior to departure. If the passenger wants to cancel within the 24 hours leading up to the flight, it is up to your discretion whether you (the pilot) accept or refuse the cancellation request. If the passenger has any questions regarding the cancellation, you can advise the passenger to contact us at firstname.lastname@example.org
Our commercial "Wingly Pro" flights cannot be cancelled by the passenger once the operator has confirmed the booking. Any cancellation rules that are specific to a certain flight must be clearly stated in the description. After every scheduled flight, you and the passenger receive an automatic email from us. If the flight does not go ahead, both you, the pilot and the passenger have up to 48 hours after the date of the flight to notify us that the flight did not happen.
If you have any questions, you can contact us directly at email@example.com or by phone on +447708405306. We are available from Monday to Friday from 8:30 to 17:30.
COVID-19 Pilots: Flying activity in the safest way.
A notice to pilots December 2021 Update: The GA guidance page on gov.uk has been updated to clarify the latest position, as well as the general travel guidance page. We are happy to announce that as per the UK Government guidance, General Aviation ...
How can I get in touch directly with the pilot?
While it's not required to send a pilot a message prior to booking, we always recommend doing so as it increases the chances of your booking being accepted by the pilot, so your unique flight experience can go ahead! It is also a great chance to tell ...
What costs can I share as a pilot?
Flight sharing is fully legal in the European Union according to the European Regulation (EU) No 965/2012 and it has been confirmed by the EASA itself in a letter to Wingly. Private pilots are allowed to share their flights and costs with passengers ...
Care of Passengers in General Aviation Aircraft - CAA Safety Sense July 2021
How do I book and pay for a flight?
It’s simple and straightforward to make a booking on Wingly: *You can also make multiple booking requests, which will allow you to increase your chances to book a flight. Please click here to learn how to do Multiple Bookings 1. Select the flight you ...
My flight with a passenger did not happen, how do I cancel it?
My flight with a passenger did not happen, how do I cancel it? If your flight did not take place and you had passengers booked on the flight, please ensure you cancel via the Pilot App or the Wingly website. If you want to change the date and ...
How do I accept a passenger's booking request on one of my flights?
After a passenger has made a booking on a specific flight you offer, you need to approve their request after which they will receive a link to make payment and once they have done so it will confirm the booking. When a booking request is placed, you ...
What if I need to cancel a flight?
As the pilot in command, you are entitled to cancel flights for any reason you decide. There is no pressure to fly and passengers are automatically refunded within 48 hours of a flight being cancelled. If the cancellation is due to weather, a ...
Will I receive the passenger's contact details?
Once you accept a booking request from a passenger, you will receive their contact details so you can chat further and finalise your plans for the day of the flight. Prior to a booking being made, exchanging of contact details is prohibited on the ...
What if my passenger doesn't show up on the day?
It is extremely unlikely that a passenger won't show up on the day of the flight as passengers are required to make payment during the booking process. Wingly hold this payment until the flight is completed. In the very unlikely event that a ...