Can a Wingly passenger cancel their booking at the last minute?

​Our cancellation policy is dependent on the flight purchased: a cost sharing flight with a private pilot or one of our commercial "Wingly Pro" flights.

For our cost sharing flights the passenger has the option to cancel a flight up to 24 hours prior to departure. If the passenger wants to cancel within the 24 hours leading up to the flight, it is up to your discretion whether you (the pilot) accept or refuse the cancellation request. If the passenger has any questions regarding the cancellation, you can advise the passenger to contact us at hello@wingly.io

Our commercial "Wingly Pro" flights cannot be cancelled by the passenger once the operator has confirmed the booking. Any cancellation rules that are specific to a certain flight must be clearly stated in the description. After every scheduled flight, you and the passenger receive an automatic email from us. If the flight does not go ahead, both you, the pilot and the passenger have up to 48 hours after the date of the flight to notify us that the flight did not happen.

If you have any questions, you can contact us directly at tower@wingly.io or by phone on +447708405306. We are available from Monday to Friday from 8:30 to 17:30.

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