Can I cancel my booking?

Can I cancel my booking?

Our cancellation policy is dependent on the flight that you have purchased: a cost sharing flight with a private pilot or one of our "Wingly Pro" commercial flights.

For our cost sharing flights, you are able to cancel your flight up to 24 hours prior to the date of the flight you will receive a full refund if paid by credit/debit card. If you booked a cost sharing flight with a voucher, your voucher will be automatically credited back in case of a cancellation. If you wish to cancel the flight after this period, you will have to contact your pilot as soon as possible in order to ask for a cancellation. If the pilot is unable to cancel the flight during this period, please contact us at hello@wingly.io and we will be happy to assist.

Our commercial "Wingly Pro" flights cannot be cancelled by the passenger once the booking has been confirmed by the operator. If the operator cancels your flight for any reason, you will receive a full refund. Any cancellation rules that are specific to a certain flight will be clearly stated in the description.

As a reminder, in case of payment by gift card, your card is then re-credited with the amount used at the time of the reservation request and can be used again with the same code. In the case of cancellation where a Gift Card was used as payment, you can request a refund of the Gift Card provided less than 14 days have passed since you purchased it.

Follow these steps to cancel your non-commercial (Wingly Pro) Wingly booking:
  1. Log in to your Wingly account at https://www.wingly.io/en.

  2. Once logged in, head to the top right-hand corner, select 'My Flights', then 'Bookings' from the drop-down menu.




  3. You will then see a list of all upcoming flights you have booked for the future. Find the one you wish to cancel and select 'View Details'.



  4. Once on the booking summary, scroll down and select 'Cancel Flight' on the left-hand side of the page.



  5. Select a reason for cancellation from the drop-down menu.


    There are several reasons to choose from:
    -Personal reasons - a change of plan or personal circumstances, such as illness or a family emergency.
    -
    Problem with dates - a change of plan with regards to a clashing of dates.
    -The rescheduled
     date does not fit - the reschedule date proposed by the pilot does not fit your availability.
    -
    Booking error - you accidentally booked the wrong date, or entered details incorrectly and need to cancel your booking as a result.

  6. Finally, click 'Cancel Flight' to complete the cancellation request.




Your booking has now been cancelled and the pilot will automatically receive notification of this change.
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When will I receive my refund?

After cancelling your booking, you will automatically be refunded the full amount paid within 2-3 working days.

You will be directly refunded on the payment method used at the time of the reservation request (Credit Card, Paypal, Gift Card).

As a reminder, in case of payment by gift card, your card is then re-credited with the amount used at the time of the reservation request and can be used again with the same code. In the case of cancellation where a Gift Card was used as payment, you can request a refund of the Gift Card provided less than 14 days have passed since you purchased it.

If you are concerned with the delay of your refund, we invite you to contact us directly at hello@wingly.io

If you have any problems or further questions regarding your cancellation or refund, please contact us directly at hello@wingly.io or by phone on +44 1905 57 0566. We are available from Monday to Friday from 8:30 to 17:30 (GMT). Outside of these hours, a member of our team will get back to you as quickly as possible.


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