Can I cancel my booking?

Can I cancel my booking?

Our cancellation policy is dependent on the flight that you have purchased: a cost sharing flight with a private pilot or one of our "Wingly Pro" commercial flights.

For our cost sharing flights, you are able to cancel your flight up to 24 hours prior to the date of the flight you will receive a full refund if paid by credit/debit card. If you booked a cost sharing flight with a voucher, your voucher will be automatically credited back in case of a cancellation. If you wish to cancel the flight after this period, you will have to contact your pilot as soon as possible in order to ask for a cancellation. If the pilot is unable to cancel the flight during this period, please contact us at hello@wingly.io and we will be happy to assist.

Our commercial "Wingly Pro" flights cannot be cancelled by the passenger once the booking has been confirmed by the operator. If the operator cancels your flight for any reason, you will receive a full refund. Any cancellation rules that are specific to a certain flight will be clearly stated in the description.

As a reminder, in case of payment by gift card, your card is then re-credited with the amount used at the time of the reservation request and can be used again with the same code. In the case of cancellation where a Gift Card was used as payment, you can request a refund of the Gift Card provided less than 14 days have passed since you purchased it.


When will I receive my refund?

After cancelling your booking, you will automatically be refunded the full amount paid within 48 hours days.

You will be directly refunded on the payment method used at the time of the reservation request (Credit Card, Paypal)

As a reminder, in case of payment by gift card, your card is then re-credited with the amount used at the time of the reservation request and can be used again with the same code. In the case of cancellation where a Gift Card was used as payment, you can request a refund of the Gift Card provided less than 14 days have passed since you purchased it.

If you would like any further information or if you have any questions, please feel free to contact us directly at hello@wingly.io or by phone at +44 7782 358860 . We will be happy to assist you from Monday to Friday 8.30 am to 5.30 pm.


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