Cancellation policy for a confirmed booking

You can cancel a cost-sharing flight with one of Wingly's private pilots up to 24 hours before departure. This policy ensures smooth flight organization and allows pilots sufficient time to coordinate their schedules and prepare adequately for the flight.

The cancellation policy for a confirmed booking for a Wingly Pro flight varies by partner. However, the majority of partners do not allow cancellations once a booking is confirmed.

Steps to cancel a confirmed booking

1. Log in to your profile and go to "My Bookings" to click on the relevant reservation and access the "Cancel Flight" button.
   
2. Then, write a message to the pilot informing them of your reasons for cancellation.
   

You will be refunded as follows:

Payment with gift card

Your gift card will be automatically credited back with the full amount and extended if necessary, ensuring it remains valid for at least an additional 6 months.

Payment with PayPal or credit card

The paid amount will be credited to you in the form of a gift card, which is valid for one year and can be extended in 6-month periods. The balance will be immediately credited to your Wingly account. You can use it for a new booking and view or manage your gift card anytime under "My Gift Cards" in your profile.

Combined payment (gift card + PayPal or credit card)

The amount used from your gift card will be credited accordingly and extended for at least 6 months, ensuring its validity. Additionally, the amount paid via PayPal or credit card will be credited to you in the form of a gift card, valid for one year and extendable. Both gift cards can be used together for your next booking.

Gifts Cards and credits issued in the form of a gift card resulting from a failed booking are non-refundable.

If you need any further information or have additional questions, please feel free to contact us directly at hello@wingly.io . Our support team is happy to assist you from Monday to Friday, 8:30 am to 5:30 pm.

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