Can I choose who I take along as passengers?
When you receive a booking request from passengers, you have access to the following information :
Any luggage weight (if passengers request to bring luggage on board)
Verification of ID from Wingly
The platform does not require the passengers to upload their ID to make a reservation request, but most pilots ask passengers to arrive at the airfield with their ID. This ends up being an easier process than uploading an identity card online, which can prove to be a hindrance for some passengers.
After having looked over the details of your passengers, you are ready to accept, reschedule or refuse the booking request. Remember that you have 48 hours from the moment the booking is made to respond to the request.
For obvious safety reasons and due to light aviation regulations, Wingly pilots have no obligation to fly.
You also have the option of communicating with the passengers via Wingly messenger if you wish to find out more information about the passengers before making your decision.
N.B : You have access to the passengers' phone number once the flight has been accepted. Likewise, the passengers will have access to your phone number once you have accepted their booking request.
See below for details about how to manage a booking request :
Go into your "flight management" section on the "Cockpit" of your pilot profile
Click on "See details" of your pending booking
If you wish to start a conversation with the passengers before making a decision on accepting the flight, click on the "Message" icon which appears on the following page
For security reasons linked to possible bypassing of the platform, the exchange of contact details before booking via Wingly messaging is automatically hidden by our security algorithm. Any exchange of this type intended to bypass the platform is a violation of our general conditions of use and may result in your account being permanently deleted.
You are in charge. Although it's a cost-sharing flight between you and the passengers, at any point, you can cancel the flight if you believe that the passengers might hinder the safety of the flight.
If you have any questions, you can contact us directly at firstname.lastname@example.org
or by phone on +447708405306. We are available from Monday to Friday from 8:30 to 17:30.
COVID-19 Pilots: Resumption of flight activity in the safest way post COVID-19
A notice to pilots August 2021 Update: The GA guidance page on gov.uk has been updated to clarify the latest position, as well as the general travel guidance page. We are happy to announce that as per the UK Government guidance, General Aviation ...
How can I get in touch directly with the pilot?
While it's not required to send a pilot a message prior to booking, we always recommend doing so as it increases the chances of your booking being accepted by the pilot, so your unique flight experience can go ahead! It is also a great chance to tell ...
Do Wingly charge a commission on the flights?
Wingly charges a commission of £10 + 15% of the total booking price (+VAT). This is paid fully by the passenger and Wingly is completely free for pilots to use. If you have any questions, you can contact us directly at email@example.com or by phone ...
How do I contact Wingly?
Our Customer Relations Team is happy to respond to any queries you may have. We are available by email at firstname.lastname@example.org and by telephone on +441905570566, Monday to Friday 08:30-17:30. Outside of these hours, a member of our team will get back to ...
How do I book a flight using a gift card?
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How many bookings will I receive on Wingly and what will passengers expect from our flight?
Whether you’re looking to take bookings with passengers several times a week, once a month, or only a few times a year, Wingly gives you the option to fly as often as you want, when you want, providing you with the tools to manage this easily. With a ...
Where do I meet up with passengers?
Once a passenger has made a booking with you on Wingly, you will be given their contact details, and you can start communicating with them to make plans about meeting points. You can also notify them of any last minute changes, and potentially ...
How do I post a flight?
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How and when am I reimbursed for the passengers' share of the costs?
This is very simple. You add your bank account information on Wingly and then you get sent a direct transfer of their share of the costs. Once you confirm the flight has taken place, there is a 48-hour window until our payment provider will transfer ...
How do I use my unavailability calendar?
The calendar feature on Wingly is a really important tool as it allows you to share your unavailability with Wingly passengers. With the new and improved calendar, you can choose when you are available to take passengers for each of your flights. ...