Can you refund my Gift Card, please?
Refunds can only be made for unused cards purchased directly through the Wingly site within 14 days of purchase.
The refund is made directly to the buyer and the money is refunded directly to the payment method used for the initial purchase (Credit Card, Paypal).
Refunds cannot be made on expired, extended, or exchanged cards.
If your flight is cancelled and you have used your gift card as a means of payment, your gift card will automatically be re-credited with the amount and your gift card can be used again with the same code.
Gift cards can be used on all flights on the platform.PS: Gift cards purchased on partner sites are not refundable, please contact the merchant site directly for their refund policy.
Everything else you need to know about Wingly Gift Cards
➡️ Can I personalize the gift card?
Gift cards cannot be personalised, however, there is space to personalise it yourself when it arrives.
➡️ Can the gift card be used on all flights?
You can use the gift card on all flights available on our platform.
➡️How long is the gift card valid?
The gift card is valid for one year.
➡️ Is the validity period of the gift card extendable?
Only a gift card purchased via our platform can be extended on request at email@example.com during its period of validity.
A gift card purchased through a partner site is not extendable.
➡️ What are the delivery times?
With the Premium option, you will receive the card within 3 to 5 working days.
With the Digital option, you receive your card instantly in digital format by email.
➡️ Can I give it directly to someone else?
You can have the Premium card sent directly to the person you wish to give it to.
➡️ I would like to offer a flight for two people, do I have to offer 2 gift cards?
Only one card is required, all you have to do is match the amount of the gift card with a flight for two passengers when you purchase.
➡️Can I use 2 different gift cards to make a booking request on the same flight?
Gift cards cannot be used in conjunction with the same reservation request.
➡️Can I extend promotional Gift Cards, e.g: Black Friday, Valentine's Day, Christmas deals?
Buy-one-get-one free and all other marketing offers are not eligible for an extension.
➡️ Will I have to pay more than the value of my Gift Card?
If the flight that you are looking at booking costs more than the value of your gift voucher, you will have to pay the difference. Alternatively, if the flight you are looking at booking is cheaper than the value of your gift voucher, the remaining amount on your gift card can be used towards another flight.
If you still do not see the refund in your account within a week of your Gift Card, it does not indicate a problem with the refund, our financial team is working as fast as possible to get your refund to you However, if you wish to check on the status of your refund, please contact us directly at firstname.lastname@example.org or by phone on +44 1905 57 0566. We are available from Monday to Friday from 8:30 to 17:30 (GMT). Outside of these hours, a member of our team will get back to you as quickly as possible.
COVID-19 Pilots: Resumption of flight activity in the safest way post COVID-19
A notice to pilots August 2021 Update: The GA guidance page on gov.uk has been updated to clarify the latest position, as well as the general travel guidance page. We are happy to announce that as per the UK Government guidance, General Aviation ...
How can I get in touch directly with the pilot?
While it's not required to send a pilot a message prior to booking, we always recommend doing so as it increases the chances of your booking being accepted by the pilot, so your unique flight experience can go ahead! It is also a great chance to tell ...
Do Wingly charge a commission on the flights?
Wingly charges a commission of £10 + 15% of the total booking price (+VAT). This is paid fully by the passenger and Wingly is completely free for pilots to use. If you have any questions, you can contact us directly at email@example.com or by phone ...
How do I contact Wingly?
Our Customer Relations Team is happy to respond to any queries you may have. We are available by email at firstname.lastname@example.org and by telephone on +441905570566, Monday to Friday 08:30-17:30. Outside of these hours, a member of our team will get back to ...
How do I book a flight using a gift card?
If you have arranged a time and date with the pilot already*, follow these steps to make your booking using a gift card: *Little tip! It's not required to send a pilot a message prior to booking, but we always recommend doing so as it increases the ...
Is the gift card refundable?
Refunds can only be made for unused cards purchased directly through the Wingly website within 14 days of purchase. The refund is made directly to the buyer and the money is refunded directly to the payment method used for the original purchase ...
What is Wingly's refund policy?
Please note, we cannot issue refunds on bookings or Gift Cards purchased from partner websites. Please consult the refund policy via their website. If the pilot has not yet accepted your booking, Wingly has only pre-authorized the amount paid for ...
How can I extend my gift card?
Only a gift card purchased through our platform is extendable Please note that gift cards purchased through our partner sites are not extendable In order to proceed with extending the expiry date of your gift card, please send an email to ...
My gift card won't work, could you help?
If the code on your gift card does not seem to be taken into account by our system, it is possible that your gift card has expired. In the case of a gift card purchased directly on our website and the expiry date is less than one year ago, it is then ...
How do I know the expiry date of my Gift Card?
Gift cards are valid for 1 year from the date of purchase. If you are unsure of the date it was purchased you can always find the expiry date on your voucher. Little tip! Gift Cards can be extended for an additional year during their validity period ...