Can you refund my Gift Card, please?

Can you refund my Gift Card, please?


Refunds can only be made for unused cards purchased directly through the Wingly site within 14 days of purchase.

The refund is made directly to the buyer and the money is refunded directly to the payment method used for the initial purchase (Credit Card, Paypal).

Refunds cannot be made on expired, extended, or exchanged cards.

If your flight is cancelled and you have used your gift card as a means of payment, your gift card will automatically be re-credited with the amount and your gift card can be used again with the same code.

Gift cards can be used on all flights on the platform.

PS: Gift cards purchased on partner sites are not refundable, please contact the merchant site directly for their refund policy.
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Everything else you need to know about Wingly Gift Cards

➡️ Can I personalize the gift card?
      
Gift cards cannot be personalised, however, there is space to personalise it yourself when it arrives.

➡️ 
Can the gift card be used on all flights?
       You can use the gift card on all flights available on our platform.

➡️How long is the gift card valid?
     The gift card is valid for one year.

➡️ Is the validity period of the gift card extendable?
      Only a gift card purchased via our platform can be extended on request at 
hello@wingly.io during its period of validity.
     A gift card purchased through a partner site is not extendable.

➡️ What are the delivery times?
      
With the Premium option, you will receive the card within 3 to 5 working days.
      
With the Digital option, you receive your card instantly in digital format by email.

➡️ 
Can I give it directly to someone else?
       
 You can have the Premium card sent directly to the person you wish to give it to.

➡️ 
I would like to offer a flight for two people, do I have to offer 2 gift cards?
       
Only one card is required, all you have to do is match the amount of the gift card with a flight for two passengers when you purchase.

➡️Can I use 2 different gift cards to make a booking request on the same flight?
       Gift cards cannot be used in conjunction with the same reservation request.

➡️
Can I extend promotional Gift Cards, e.g: Black Friday, Valentine's Day, Christmas deals?
      
Buy-one-get-one free and all other marketing offers are not eligible for an extension.

➡️ 
Will I have to pay more than the value of my Gift Card?
       
If the flight that you are looking at booking costs more than the value of your gift voucher, you will have to pay the difference.  Alternatively, if the flight you are looking at booking is cheaper than the value of your gift voucher, the remaining amount on your gift card can be used towards another flight.

If you still do not see the refund in your account within a week of your Gift Card, it does not indicate a problem with the refund, our financial team is working as fast as possible to get your refund to you However, if you wish to check on the status of your refund, please contact us directly at hello@wingly.io or by phone on +44 1905 57 0566. We are available from Monday to Friday from 8:30 to 17:30 (GMT). Outside of these hours, a member of our team will get back to you as quickly as possible.

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