Cancel a Booked flight

First of all, be aware that in your capacity as captain, you are the sole decision maker for the conduct of the flight and in view of the constraints linked to light aviation, it is possible that you have to cancel or reschedule a flight. This is why the Wingly platform has been designed to facilitate and encourage rescheduling or cancellation with a view to minimizing the risk of destination objective.

1. You should also know that passengers are made aware in advance of the high probability of postponing or canceling the flight.

We advise that you to always contact your passengers in advance by telephone, Wingly messaging service or email to explain the reason for your cancellation or postponement: adverse weather conditions, aircraft availability, personal availability, etc.

To access your reserved flights and cancel, here is the procedure:

Step 1. Go to your Cockpit space and then to "Bookings" to be able to access the list of your scheduled flights.

Step 2. Then click on the booked flight you wish to cancel.

Step 3. Click on "Cancel flight" and enter the necessary information.

Once cancelled, the flight disappears from your list of reserved flights and passengers are notified and fully refunded through a gift card system that can be used on all flights on the platform. 

We encourage you, whenever possible, to prefer a flight postponement rather than a flight cancellation. Indeed, currently half of the flights booked do not take place on the day initially planned (weather causes, aircraft availability, etc.) and in 90% of cases the flights are then postponed to a later date and 10% are actually cancelled.

If you have any questions, you can contact us directly at tower@wingly.io or by phone on +447708405306. We are available from Monday to Friday from 8:30 to 17:30.

• Popular Articles

• Cancellation policy for a booking request

  You can cancel your booking request as long as the pilot has not yet responded. Steps to cancel a booking request Log in to your profile, go to "My Bookings", select the relevant reservation, and click on the "Cancel" button. Then, send a message to ...

• Licenses accepted on Wingly

  Under LAPL, PPL, CPL or ATPL (A&H) licenses, cost sharing or plane sharing is an activity that allows private pilots to share the direct costs of a flight without profit with passengers. Therefore if you have one or more of these licenses accompanied ...

• Wingly service fees

  The use of our platform for pilots and aviation organizations (aeroclubs, flight schools...) is completely free. Our service fees are entirely borne by the passengers. The Wingly commission amounts to 29,5% of the passenger share + €18 per passenger, ...

• Transfer a Booked flight to a pilot of your choice

  You have a booked flight with passengers, but unfortunately, you are no longer able to conduct it and wish to transfer this flight to another Wingly pilot that is available? This is possible under certain conditions: Notify the passengers and ensure ...

• The regulatory framework around the use of Wingly

  The practice of shared-cost flying, or flight-sharing, is governed by European regulation (EU) n°965/2012 of October 5, 2012 article 6 paragraph 4bis a): As is outlined on the Wingly website, cost-shared flights operated by private individuals fall ...

• Related Articles

• Reschedule a Booked flight

  First of all, be aware that in your capacity as captain, you are the sole decision maker for the conduct of the flight and in view of the constraints linked to light aviation, it is possible that you have to cancel or reschedule a flight. This is why ...

• Access Past Booked flight history

  The filter function within the reserved flights allows you to have access to a history of all the flights reserved according to their status: List of statuses: Scheduled: These are upcoming booked flights. Flight made: these are the flights made for ...

• Transfer a Booked flight to a pilot of your choice

  You have a booked flight with passengers, but unfortunately, you are no longer able to conduct it and wish to transfer this flight to another Wingly pilot that is available? This is possible under certain conditions: Notify the passengers and ensure ...

• Edit your flight availabilities

  Please note that you must have created availabilities before you can edit them. Step 1 - Open calendar Log in with your profile, go to "Cockpit" at the top right and now to "Calendar". Step 2 - Edit availabilities First click on the date on which you ...

• Create a flight template

  To be able to add a flight, you must first have added at least one aircraft type to your profile. Please also ensure you have permission from the aircraft owner/club that you intend to do Wingly flights before posting the aircraft on the platform. ...