Cancellation policy for a booking request

You can cancel your booking request as long as the pilot has not yet responded.

Steps to cancel a booking request

1. Log in to your profile, go to "My Bookings", select the relevant reservation, and click on the "Cancel" button.
   
2. Then, send a message to the pilot explaining your reason for the cancellation.
   

You will receive a refund as follows:

Payment by gift card

The gift card will be automatically credited with the full amount and, if necessary, extended to ensure at least 6 months of additional validity.

Payment by PayPal or credit card
The paid amount will be credited to a gift card, which is valid for one year and can be extended in 6-month increments. You can use this credit for a new booking and view and manage the gift card anytime in your profile under "My Gift Cards".

Combined payment (gift card + PayPal or credit card)
The amount paid will be credited to the gift card used and, if necessary, extended to ensure at least 6 more months of validity. Additionally, a gift card will be issued for the amount paid via PayPal or credit card (valid for one year and extendable). Both gift cards can be used together for your next booking.

Gifts Cards and credits issued in the form of a gift card resulting from a failed booking are non-refundable.

Still have questions or need help? 

Visit our contact page to get instant answers from our virtual assistant, or reach out directly to our Passenger Support Team for personalized assistance — we’ll get back to you within 1–2 business days.

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