Cancellation policy for a booking request

Cancellation policy for a booking request

You can cancel your booking request as long as the pilot has not yet responded.

Steps to cancel a booking request

1. Log in to your profile, go to "My Bookings", select the relevant reservation, and click on the "Cancel" button.
   
2. Then, send a message to the pilot explaining your reason for the cancellation.
   

You will receive a refund as follows:

Payment by gift card

The gift card will be automatically credited with the full amount and, if necessary, extended to ensure at least 6 months of additional validity.

Payment with PayPal or credit card

The paid amount will be credited to you in the form of a gift card, which is valid for one year and can be extended by 6-month intervals. The balance will be immediately added to your Wingly account. You can use it for a new booking and view or manage your gift card at any time under “My Gift Cards” in your profile.

This gift card is refundable, minus Wingly’s service fee. Please note that, due to payment provider limitations, the refund option is only available for 6 months after the initial payment if you paid via PayPal, and 11 months if you paid by credit card.

Combined payment (gift card + PayPal or credit card)

The amount used from your gift card will be credited accordingly and extended by at least 6 months, ensuring its validity. In addition, the amount paid via PayPal or credit card will be credited to you in the form of a gift card, valid for one year and extendable. Both gift cards can be used together for your next booking.

The additional amount refunded to a gift card is refundable, minus Wingly’s service fee. Please note that, due to payment provider limitations, the refund option is only available for 6 months after the initial payment if you paid via PayPal, and 11 months if you paid by credit card.

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Privatization Fee Gift Cards

Gift cards issued for a privatization fee can be used for a new booking or refunded directly through "My Gift Cards".

To request a refund, go to "My Gift Cards", select the relevant privatization fee gift card, click on the three dots, and select "Request refund".

Still have questions or need help? 

Visit our contact page to get instant answers from our virtual assistant, or reach out directly to our Passenger Support Team for personalized assistance — we’ll get back to you within 1–2 business days.