Cancellation policy for a booking request

Cancellation policy for a booking request

You can cancel your booking request as long as the pilot has not yet responded.

Steps to cancel a booking request

1. Log in to your profile, go to "My Bookings", select the relevant reservation, and click on the "Cancel" button.
   
2. Then, send a message to the pilot explaining your reason for the cancellation.
   

You will receive a refund as follows:

Payment by gift card

The gift card will be automatically credited with the full amount and, if necessary, extended to ensure at least 6 months of additional validity.

Payment with PayPal or credit card

The full amount paid, including the flight price and service fees, will be credited to a Wingly gift card and added to your account. The gift card is valid for one year and can be extended in six-month increments, provided the extension is requested before it expires. You can use it towards any future flight booking. Please note that the gift card is non-refundable.

Combined payment (gift card + PayPal or credit card)

The amount used from your gift card will be credited accordingly and extended by at least 6 months, ensuring its validity. In addition, the amount paid via PayPal or credit card will be credited to you in the form of a gift card, valid for one year and extendable. Both gift cards can be used together for your next booking.

Privatization Fee Gift Cards

Gift cards issued for a privatization fee can be used for a new booking or refunded directly through "My Gift Cards".

To request a refund, go to "My Gift Cards", select the relevant privatization fee gift card, click on the three dots, and select "Request refund".

Still have questions or need help? 

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