Decline a Booking request

Passengers make reservation requests and not actual reservations. Indeed, you must always respond within 48 hours of receiving a request. After this time, the reservation request automatically expires, passengers are fully reimbursed and your listing on Wingly may be affected. 

How to refuse a booking request:

Step 1. Open the booking request the usual way.

Step 2. Select "Refuse" and supply explanation. 

In the case of a refusal of a reservation request, passengers are fully reimbursed through a gift card system that can be used on all flights on the platform.

The pilots on Wingly have no obligation of result and must obviously feel no pressure to accept a reservation request. The platform has been designed to facilitate the cancellation and postponement of flights in order to promote a culture of safety.

If you have any questions, you can contact us directly at tower@wingly.io or by phone on +447708405306. We are available from Monday to Friday from 8:30 to 17:30.

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