Decline a Booking request

Decline a Booking request

Passengers make reservation requests and not actual reservations. Indeed, you must always respond within 48 hours of receiving a request. After this time, the reservation request automatically expires, passengers are fully reimbursed and your listing on Wingly may be affected. 

How to refuse a booking request:

Step 1. Open the booking request the usual way.
Step 2. Select "Refuse" and supply explanation. 


In the case of a refusal of a reservation request, passengers are fully reimbursed through a gift card system that can be used on all flights on the platform. Find out more about reimbursement terms
The pilots on Wingly have no obligation of result and must obviously feel no pressure to accept a reservation request. The platform has been designed to facilitate the cancellation and postponement of flights in order to promote a culture of safety.
If you have any questions, you can contact us directly at tower@wingly.io or by phone on +447708405306. We are available from Monday to Friday from 8:30 to 17:30.



    • Popular Articles

    • Managing your personal information

      Please remember that you must first register on our platform before you can complete your personal information. Step 1 - Access your personal information Register on our platform and go to your name in the top right corner. Now select "Account". ...
    • Book and pay for a flight

      It’s simple and straightforward to make a booking on Wingly. 1. Choose the location for the flight you would like to experience and select the flight you would like to book and then choose the following: The preferred date and timeslot for the ...
    • Creating a Wingly profile

      Here is the procedure to register on Wingly as a pilot: Step 1 - Register Please fill in your Name, Email, and choose a password for your Wingly account. Step 2 - Verify phone number After reading more about safety and cost sharing, please add your ...
    • Decline a Booking request

      Passengers make reservation requests and not actual reservations. Indeed, you must always respond within 48 hours of receiving a request. After this time, the reservation request automatically expires, passengers are fully reimbursed and your listing ...
    • Manage your payment preferences

      Please note that you must be registered before you can set payment preferences. Step 1 - Select payments and invoices Log in to our platform and click on your name in the top right-hand corner. Now select "Account". Scroll down and select "Payments ...
    • Related Articles

    • Access Booking request history

      To access Booking request history, follow the steps below: Step 1. To access your booking request history simply open the "Bookings" page in the "Cockpit" menu in the top right. Step 2. At the bottom, you will see "Booking requests history". Click ...
    • Accept a Booking request

      Step 1. Log into your Wingly account and choose the "Bookings" option under the "cockpit" tab, at the top right of the page: Step 2. You will see a new pending booking request from a passenger on one of your flights. You have 48 hours to let the ...
    • Contact passengers during a Booking request

      There are a number of ways to contact the passenger during a booking request. Option 1: Continue to use the Wingly messenger. In the early stages of the booking, this work great as its within the system meaning we can assist with any difficult ...
    • Offer other dates to passengers during a Booking request

      If the preferred date and time does not work for you but you still want to continue with the flight you have two options: Option 1: Accept passenger alternative dates. Scroll down and looks at passenger alternative dates. If any of these suit you ...
    • Operation of a reservation request for a passenger

      Find out how a passenger makes a reservation request on Wingly in order to have an overview of the entire process. Please note, this is a reservation request and not an actual reservation. Indeed, upon receipt of a reservation request you will then ...