Passengers make reservation requests and not actual reservations. Indeed, you must always respond within 48 hours of receiving a request. After this time, the reservation request automatically expires, passengers are fully reimbursed and your listing on Wingly may be affected. 

In the case of a refusal of a reservation request, passengers are fully reimbursed through a gift card system that can be used on all flights on the platform.

The pilots on Wingly have no obligation of result and must obviously feel no pressure to accept a reservation request. The platform has been designed to facilitate the cancellation and postponement of flights in order to promote a culture of safety.

If you have any questions, you can contact us directly at tower@wingly.io. We are available from Monday to Friday from 8:30 to 17:30.