How can I change the currency of my gift card?
If you have purchased a gift card for a flight in one currency, there is the possibility for you to change the currency of the voucher so that you are able to redeem it on a flight in a region in which a different currency is used. For example, if you initially purchased a voucher in Pounds Sterling (GBP) but wish to redeem your voucher on a flight in France which is payable in euros (EUR).
If you would like to check the rate that the currency exchange will be feel free to contact us and we will be happy to confirm the exchange rate dependent on the currency you are looking for.
In order to change the currency of a gift card you have purchased, simply contact our Customer Relations Team by email at firstname.lastname@example.org or by phone on +441905570566.
COVID-19 Pilots: Resumption of flight activity in the safest way post COVID-19
A notice to pilots 17/05/2021 Update: The GA guidance page on gov.uk has been updated to clarify the latest position, as well as the general travel guidance page. As per the guidance, GA flying can take place in line with the restrictions and rules ...
How can I get in touch directly with the pilot?
While it's not required to send a pilot a message prior to booking, we always recommend doing so as it increases the chances of your booking being accepted by the pilot, so your unique flight experience can go ahead! It is also a great chance to tell ...
Do Wingly charge a commission on the flights?
Wingly charges a commission of £10 + 15% of the total booking price (+VAT). This is paid fully by the passenger and Wingly is completely free for pilots to use. If you have any questions, you can contact us directly at email@example.com or by phone ...
How do I contact Wingly?
Our Customer Relations Team is happy to respond to any queries you may have. We are available by email at firstname.lastname@example.org and by telephone on +441905570566, Monday to Friday 08:30-17:30. Outside of these hours, a member of our team will get back to ...
How do I contact a pilot once I have booked?
Once a flight has been booked and confirmed by the pilot, their phone number will become available to you. We always recommend keeping a steady flow of contact with the pilot before the flight to ensure that you are aware of all of the procedures and ...
Can I book in a currency that is not the currency of my gift card?
You will be able to book a flight in a currency which is not the same currency as your gift card. However, in order to do so, please email us at email@example.com with your 24-digit voucher code as well as the currency you would like the voucher to be ...
How do I buy a Gift Card?
You can purchase a Wingly Gift Card on our Gift Card page. You can select either a Premium or Digital voucher. The Premium voucher includes both a digital version and a physical version which will be shipped and arrive within 3-5 working days. All ...
Is the gift card refundable?
Refunds can only be made for unused cards purchased directly through the Wingly website within 14 days of purchase. The refund is made directly to the buyer and the money is refunded directly to the payment method used for the original purchase ...
Can you refund my Gift Card, please?
Refunds can only be made for unused cards purchased directly through the Wingly site within 14 days of purchase. The refund is made directly to the buyer and the money is refunded directly to the payment method used for the initial purchase (Credit ...
How can I extend my gift card?
Only a gift card purchased through our platform is extendable Please note that gift cards purchased through our partner sites are not extendable In order to proceed with extending the expiry date of your gift card, please send an email to ...