How can I get in touch directly with the pilot?

How can I get in touch directly with the pilot?


While it's not required to send a pilot a message prior to booking, we always recommend doing so as it increases the chances of your booking being accepted by the pilot, so your unique flight experience can go ahead! It is also a great chance to tell the pilot a bit about the kind of experience you want to have, so you can get the very best out of your Wingly flight!
Until a booking has been made and accepted by a pilot, the only way to get in touch with them directly is through the Wingly messenger. To do so, on a flight page scroll down to the 'About pilot' section where there is a 'Contact pilot' button. This will take you to the Wingly messenger where you can chat with the pilot, ask them any questions you may have, or even make specific requests about the kind of flight you want to have.



Some things which might be useful to include in your message to the pilot:
- Any questions you may have about the flight, or the Wingly platform itself
- Requests for specific routes/sights you would love to fly over
- If it's a special occasion, don't hesitate to let the pilot know! Birthdays, St. Valentine's or even a proposal, our pilots are always happy to help make your special day even more memorable!

Once you have made a booking and it has been accepted by the pilot, you and the pilot will receive one another's contact details so you can plan further details of the flight. It will also allow the pilot to keep you updated regarding the weather in the days leading up to the flight and also make it easy for you to get in touch on the day of the flight if necessary. 

If you have any problems, we encourage you to contact us directly at hello@wingly.io or by phone on +44 1905 57 0566. We are available from Monday to Friday from 8:30 to 17:30 (GMT). Outside of these hours, a member of our team will get back to you as quickly as possible.

    • Popular Articles

    • COVID-19 Pilots: Resumption of flight activity in the safest way post COVID-19

      A notice to pilots August 2021 Update: The GA guidance page on gov.uk has been updated to clarify the latest position,  as well as the general travel guidance page.  We are happy to announce that as per the UK Government guidance, General Aviation ...
    • How can I get in touch directly with the pilot?

      While it's not required to send a pilot a message prior to booking, we always recommend doing so as it increases the chances of your booking being accepted by the pilot, so your unique flight experience can go ahead! It is also a great chance to tell ...
    • Do Wingly charge a commission on the flights?

      Wingly charges a commission of £10 + 15% of the total booking price (+VAT). This is paid fully by the passenger and Wingly is completely free for pilots to use. ​ If you have any questions, you can contact us directly at tower@wingly.io or by phone ...
    • How do I contact Wingly?

      Our Customer Relations Team is happy to respond to any queries you may have. We are available by email at hello@wingly.io and by telephone on +441905570566, Monday to Friday 08:30-17:30. Outside of these hours, a member of our team will get back to ...
    • How do I book a flight using a gift card?

      If you have arranged a time and date with the pilot already*, follow these steps to make your booking using a gift card: *Little tip! It's not required to send a pilot a message prior to booking, but we always recommend doing so as it increases the ...
    • Related Articles

    • Where do I meet the pilot on the day of the flight?

      When booking a flight, the meeting point will be shown on the flight page. In addition, you will also have the pilot's phone number to keep in touch with them and in case you get lost on the day. Once your booking is approved, it is a good idea to ...
    • Can premium Gift Cards be sent directly to the recipient?

      Gift Cards can either be sent to you (the buyer) or straight to the recipient. Simply enter the address you wish for it to be sent to at the checkout. Make sure that the address details are correct, and that all compulsory fields are filled in, to ...
    • How do I contact a pilot once I have booked?

      Once a flight has been booked and confirmed by the pilot, their phone number will become available to you. We always recommend keeping a steady flow of contact with the pilot before the flight to ensure that you are aware of all of the procedures and ...
    • How do I leave a review for a pilot?

      Once you have completed a flight, you're more than welcome to leave a review for the pilot for other users to see on the flight page!  To begin, you may be prompted by an email which looks something like this: From here, you can click on the mail and ...
    • What do I do once I get to a destination?

      Once you've arrived at your destination, it is entirely up to you! You can rent a bike, car or just take the bus to the city center to explore. If you have any problems, we encourage you to contact us directly at hello@wingly.io or by phone on +44 ...