How can I get in touch directly with the pilot?
While it's not required to send a pilot a message prior to booking, we always recommend doing so as it increases the chances of your booking being accepted by the pilot, so your unique flight experience can go ahead! It is also a great chance to tell the pilot a bit about the kind of experience you want to have, so you can get the very best out of your Wingly flight!
Until a booking has been made and accepted by a pilot, the only way to get in touch with them directly is through the Wingly messenger.
To do so, on a flight page scroll down to the 'About Pilot section. There you will find a button that says “Contact Pilot”, that will take you to the Wingly messenger where you can interact with the pilot prior to booking.
When getting in contact with the pilot for the first time before booking,
Nothing can be more special than a flight on a special date, don't hesitate to let the pilot know, and see if you can prepare an amazing surprise for a ! Birthdays, Valentines Day or even a proposal, our pilots are always happy to help make your special day even more memorable!
Once you have made a booking and it has been accepted by the pilot, you and the pilot will be able to send each other's contact information (Phone number, email, etc.) so that you can plan further details of the flight. This will also allow the pilot to keep you updated regarding the weather in the days leading up to the flight and also make it easy for you to get in touch on the day of the flight if necessary.
If you have any problems, we encourage you to contact us directly at email@example.com or by phone on +44 1905 57 0566. We are available from Monday to Friday from 8:30 to 17:30 (GMT). Outside of these hours, a member of our team will get back to you as quickly as possible.
Where do I meet the pilot on the day of the flight?
When booking a flight, the meeting point will be shown on the flight page. In addition, you will also have the pilot's phone number to keep in touch with them and in case you get lost on the day. Once your booking is approved, it is a good idea to ...
How do I contact a pilot once I have booked?
Once a flight has been booked and confirmed by the pilot, their phone number will become available to you. We always recommend keeping a steady flow of contact with the pilot before the flight to ensure that you are aware of all of the procedures and ...
How do I leave a review for a pilot?
Once you have completed a flight, you're more than welcome to leave a review for the pilot for other users to see on the flight page! To begin, you may be prompted by an email which looks something like this: From here, you can click on the mail and ...
How can I measure the reliability of a pilot?
One of the pillars of the Wingly community is trust and therefore transparency. That's why we have set up the following features to help improve trust on our platform: A rating and feedback system between users - passengers can leave reviews of ...
What do I do once I get to a destination?
Once you've arrived at your destination, it is entirely up to you! You can rent a bike, car or just take the bus to the city center to explore. If you have any problems, we encourage you to contact us directly at firstname.lastname@example.org or by phone on +44 ...