How can I inform Wingly that my flight didn't happen?
If you have received a notification of a flight being completed, and this was not the case, please follow the steps below:
On the main page, go to the “My bookings” section.
Click on the booking which you wish to dispute the completion.
Click on “The flight did not happen”.
The flight will be marked as “disputed”, as you have now indicated that it has not taken place. Wingly will investigate with the pilot and let you know the outcome.
If you would like any further information or if you have any questions, please feel free to contact us directly at firstname.lastname@example.org or by phone at +44 7782 358860 . We will be happy to assist you from Monday to Friday 8.30 am to 5.30 pm.
How is the price of a flight determined and what does it include?
How is the price of a flight determined? The pilots of the Wingly community are private pilots who offer to share the costs associated with the flight with you. They do not provide a commercial service and do not make any profit. Pilots are not ...
Am I insured if I fly with Wingly?
Passengers, their luggage, and third parties on the ground are automatically covered by the civil liability insurance of the aircraft operator. However, Wingly pilots and passengers benefit from extra coverage if the compulsory insurance is ...
How do I select alternative dates?
1. Select the flight you would like to book by choosing: The date and time slot for the flight**. The number of passengers you would like to book. ** The time slots work as follows: Day time 8am - 8pm, Morning 8am -12pm, Afternoon 12 - 4pm, Evening ...
How do I book and pay for a flight?
It’s simple and straightforward to make a booking on Wingly. 1. Choose the location for the flight you would like to experience: The location can be a city, a region or an airport, etc. You are not really limited in the search perimeter. 2. Select ...
How long is the delivery time of the premium gift card?
If you select the 'Premium Gift Card' option, you will receive the digital version of your voucher immediately via email and a printed version will arrive via post in 3 - 5 working days. Vouchers ordered before 5:00 pm are usually dispatched the same ...
About Wingly and flight sharing
What is the concept of Wingly? Wingly is the first flight-sharing platform in Europe. Through our digital platform, we connect private pilots, offering vacant seats to passengers curious to discover Earth from above so that they can share the costs ...
My flight did not take place, what should I do?
If the pilot has told you that the flight will not take place via the messaging feature, by text or over the phone, please check that the pilot has also cancelled the flight on the website. In this case, you receive an email informing you of the ...
I booked with A Gift Card and My flight was cancelled. What happens now?
We are happy to know that you have a Wingly gift card- it seems that you used it and your flight was cancelled. We know that many factors can lead to a flight being cancelled. No worries! When a flight is cancelled, expired or refused, the amount ...
How do I search for a flight?
You can select a flight from the destination of your choice directly on our homepage, as seen below: 1. You can filter the search to make it more in line with your desired flight experience based on: Location Flight date Number of passengers Finally ...
How can I reschedule my flight?
If you are looking to reschedule your flight, it is straightforward. On the main page, go to the “My bookings” section. Select the booking you wish to reschedule. You can contact the pilot in regards to rescheduling the flight date and time, to see ...