How can I measure the reliability of a pilot?
One of the pillars of the Wingly community is trust and therefore transparency.
That's why we have set up the following features to help improve trust on our platform:
A rating and feedback system between users - passengers can leave reviews of pilots they have flown with, these reviews might even help answer some of your questions you may have about Wingly and the flight!
Access to information about the pilot's experience - passengers can see information about the pilot's total flight time, flight time over the past year, and flying hours on the plane that will be used for your flight.
The pilot’s verification status - pilots must provide ID, personal details, and proof of relevant documents, which are checked manually by members of the Wingly team, in order to become verified on our platform.
All this information can be seen on the pilot's profile, as shown below:
Additionally, we have also set up a system to know the response rate of a pilot:
You can identify pilots who respond quickly when they receive a flight request. When the “Responds quickly” section appears, there is a good chance that your reservation request will be quickly processed by the pilot.
You will also be able to identify pilots who are less responsive to booking requests. When the “Answer rate” appears, it is possible that you will not receive an answer to your reservation request.
Please note that Wingly pilots are not Wingly employees, they are private pilots who fly for pleasure in their own free time in order to make you discover the magic of flying. That is why it is possible that their schedule may change at the last moment and they may find themselves forced to cancel or postpone the flight. This measure of their reliability is, unfortunately, occasionally out of Wingly's control.If you have any further questions, or would like more information about a certain pilot, we encourage you to contact us directly at email@example.com or by phone on +44 1905 57 0566. We are available from Monday to Friday from 8:30 to 17:30 (GMT). Outside of these hours, a member of our team will get back to you as quickly as possible.
Can I change my review of a pilot?
Did you make a mistake in your rating of the pilot or forgot important information? No problem. Please send us the full review to firstname.lastname@example.org.
How can I get in touch directly with the pilot?
While it's not required to send a pilot a message prior to booking, we always recommend doing so as it increases the chances of your booking being accepted by the pilot, so your unique flight experience can go ahead! It is also a great chance to tell ...
How do I contact a pilot once I have booked?
Once a flight has been booked and confirmed by the pilot, their phone number will become available to you. We always recommend keeping a steady flow of contact with the pilot before the flight to ensure that you are aware of all of the procedures and ...
Do I tip the pilot after the flight?
No, and it is very important to adhere to this rule. Aviation regulations prohibit a pilot from accepting any compensation from passengers. Wingly has created a system whereby costs are split equally between the pilot and their passengers but you ...
How do I leave a review for a pilot?
Once you have completed a flight, you're more than welcome to leave a review for the pilot for other users to see on the flight page! To begin, you may be prompted by an email which looks something like this: From here, you can click on the mail and ...