How can I measure the reliability of a pilot?
One of the pillars of the Wingly community is trust and therefore transparency.
That's why we have set up the following features to help improve trust on our platform:
A rating and feedback system between users - passengers can leave reviews of pilots they have flown with, these reviews might even help answer some of your questions you may have about Wingly and the flight!
Access to information about the pilot's experience - passengers can see information about the pilot's total flight time, flight time over the past year, and flying hours on the plane that will be used for your flight.
The pilot’s verification status - pilots must provide ID, personal details, and proof of relevant documents, which are checked manually by members of the Wingly team, in order to become verified on our platform.
All this information can be seen on the pilot's profile, as shown below:
Additionally, we have also set up a system to know the response rate of a pilot:
You can identify pilots who respond quickly when they receive a flight request. When the “Responds quickly” section appears, there is a good chance that your reservation request will be quickly processed by the pilot.
You will also be able to identify pilots who are less responsive to booking requests. When the “Answer rate” appears, it is possible that you will not receive an answer to your reservation request.
Please note that Wingly pilots are not Wingly employees, they are private pilots who fly for pleasure in their own free time in order to make you discover the magic of flying. That is why it is possible that their schedule may change at the last moment and they may find themselves forced to cancel or postpone the flight. This measure of their reliability is, unfortunately, occasionally out of Wingly's control.
If you would like any further information or if you have any questions, please feel free to contact us directly at firstname.lastname@example.org or by phone at +44 7782 358860 . We will be happy to assist you from Monday to Friday 8.30 am to 5.30 pm.
How is the price of a flight determined and what does it include?
How is the price of a flight determined? The pilots of the Wingly community are private pilots who offer to share the costs associated with the flight with you. They do not provide a commercial service and do not make any profit. Pilots are not ...
Am I insured if I fly with Wingly?
Passengers, their luggage, and third parties on the ground are automatically covered by the civil liability insurance of the aircraft operator. However, Wingly pilots and passengers benefit from extra coverage if the compulsory insurance is ...
How do I select alternative dates?
1. Select the flight you would like to book by choosing: The date and time slot for the flight**. The number of passengers you would like to book. ** The time slots work as follows: Day time 8am - 8pm, Morning 8am -12pm, Afternoon 12 - 4pm, Evening ...
How do I book and pay for a flight?
It’s simple and straightforward to make a booking on Wingly. 1. Choose the location for the flight you would like to experience: The location can be a city, a region or an airport, etc. You are not really limited in the search perimeter. 2. Select ...
How long is the delivery time of the premium gift card?
If you select the 'Premium Gift Card' option, you will receive the digital version of your voucher immediately via email and a printed version will arrive via post in 3 - 5 working days. Vouchers ordered before 5:00 pm are usually dispatched the same ...
How do I post a review of my pilot?
If you would like to review your pilot after an experience, please do the following: On the main page, go to the “My bookings” section. Click on the booking which you would like to review the pilot for. Click on “Leave a review”. Rate your ...
How do I contact a pilot once I have booked?
Once a flight has been booked and confirmed by the pilot, their phone number will become available to you. We always recommend keeping a steady flow of contact with the pilot before the flight to ensure that you are aware of all of the procedures and ...
Do I tip the pilot after the flight?
No, and it is very important to adhere to this rule. Aviation regulations prohibit a pilot from accepting any compensation from passengers. Wingly has created a system whereby costs are split equally between the pilot and their passengers but you ...
Can I change my review of a pilot?
Did you make a mistake in your rating of the pilot or forgot important information? No problem. Please send us the full review to email@example.com. If you would like any further information or if you have any questions, please feel free to contact us ...
How do I leave a review for a pilot?
Once you have completed a flight, you're more than welcome to leave a review for the pilot for other users to see on the flight page! To begin, you may be prompted by an email which looks something like this: From here, you can click on the mail and ...