How do I contact a pilot once I have booked?
Once a flight has been booked and confirmed by the pilot, their phone number will become available to you. We always recommend keeping a steady flow of contact with the pilot before the flight to ensure that you are aware of all of the procedures and so that your day can go as smoothly as possible!
Here are the steps of how to find the contact details of the pilot from the moment the booking is confirmed:
1. To find the pilot's phone number after the booking has been confirmed, you will need to login and click on 'dashboard'. 2. If the pilot has confirmed that they are able to do the flight, you will see this on your 'dashboard'. 3. Once you have clicked on the booking, you will find the pilot's number here:
4. Click on 'My flights'.
5. From here, you'll see 'Bookings
6. Finally, you'll see your upcoming bookings with the pilot's phone number.
If you have any problems, we encourage you to contact us directly at firstname.lastname@example.org
or by phone on +44 1905 57 0566. We are available from Monday to Friday from 8:30 to 17:30 (GMT). Outside of these hours, a member of our team will get back to you as quickly as possible.
How do I get an invoice for a flight I have booked?
Getting an invoice for a flight you have booked is easy. 1. Login to your Wingly profile. Go to My Flights and then select bookings. 2. Once you have accessed your booking click on "View details" If it's an upcoming flight it will show up ...
How do I reject an alternative date that the pilot has offered?
There may be times when a pilot will offer your alternative dates to the date you booked due to their own availability. You will then be given the option to choose amongst the proposed alternatives as seen. Alternatively, you might find that the ...
How can I get in touch directly with the pilot?
While it's not required to send a pilot a message prior to booking, we always recommend doing so as it increases the chances of your booking being accepted by the pilot, so your unique flight experience can go ahead! It is also a great chance to tell ...
How can I measure the reliability of a pilot?
One of the pillars of the Wingly community is trust and therefore transparency. That's why we have set up the following features to help improve trust on our platform: A rating and feedback system between users - passengers can leave reviews of ...
How do I leave a review for a pilot?
Once you have completed a flight, you're more than welcome to leave a review for the pilot for other users to see on the flight page! To begin, you may be prompted by an email which looks something like this: From here, you can click on the mail and ...