How do I contact a pilot once I have booked?
Once a flight has been booked and confirmed by the pilot, their phone number will become available to you.
We always recommend keeping a steady flow of contact with the pilot before the flight to ensure that you are aware of all of the procedures and so that your day can go as smoothly as possible!
Here are the steps of how to find the contact details of the pilot from the moment the booking is confirmed:
1. Click on 'My bookings'.
2. From here, select the booking that you would like to check under the “Scheduled” status.
3. The contact details will be visible in the pilot information section of the selected booking, which will include:
Please note that the phone number and email will only appear if the flight has been accepted by the pilot.
If you would like any further information or if you have any questions, please feel free to contact us directly at email@example.com or by phone at +44 7782 358860 . We will be happy to assist you from Monday to Friday 8.30 am to 5.30 pm.
How is the price of a flight determined and what does it include?
How is the price of a flight determined? The pilots of the Wingly community are private pilots who offer to share the costs associated with the flight with you. They do not provide a commercial service and do not make any profit. Pilots are not ...
Am I insured if I fly with Wingly?
Passengers, their luggage, and third parties on the ground are automatically covered by the civil liability insurance of the aircraft operator. However, Wingly pilots and passengers benefit from extra coverage if the compulsory insurance is ...
How do I select alternative dates?
1. Select the flight you would like to book by choosing: The date and time slot for the flight**. The number of passengers you would like to book. ** The time slots work as follows: Day time 8am - 8pm, Morning 8am -12pm, Afternoon 12 - 4pm, Evening ...
How do I book and pay for a flight?
It’s simple and straightforward to make a booking on Wingly. 1. Choose the location for the flight you would like to experience: The location can be a city, a region or an airport, etc. You are not really limited in the search perimeter. 2. Select ...
How long is the delivery time of the premium gift card?
If you select the 'Premium Gift Card' option, you will receive the digital version of your voucher immediately via email and a printed version will arrive via post in 3 - 5 working days. Vouchers ordered before 5:00 pm are usually dispatched the same ...
How do I reject an alternative date that the pilot has offered?
How do I reject an alternative date that the pilot has offered? There may be times when a pilot will offer your alternative dates to the date you booked due to their own availability, however these may not be ideal for you. To refuse an alternative ...
How do I post a review of my pilot?
If you would like to review your pilot after an experience, please do the following: On the main page, go to the “My bookings” section. Click on the booking which you would like to review the pilot for. Click on “Leave a review”. Rate your ...
Can I change my review of a pilot?
Did you make a mistake in your rating of the pilot or forgot important information? No problem. Please send us the full review to firstname.lastname@example.org. If you would like any further information or if you have any questions, please feel free to contact us ...
Do I tip the pilot after the flight?
No, and it is very important to adhere to this rule. Aviation regulations prohibit a pilot from accepting any compensation from passengers. Wingly has created a system whereby costs are split equally between the pilot and their passengers but you ...
How do I leave a review for a pilot?
Once you have completed a flight, you're more than welcome to leave a review for the pilot for other users to see on the flight page! To begin, you may be prompted by an email which looks something like this: From here, you can click on the mail and ...