Contact the Wingly Team

Contact the Wingly Team

If you have any questions regarding your booking, an upcoming flight, a payment, or communication with your pilot, you can visit our contact page at any time – there you’ll get instant answers from our virtual assistant.
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Alternatively, our Passenger Support Team is here for you. We’ll get back to you personally within 1–2 business days.

    • Popular Articles

    • Cancellation policy for a booking request

      You can cancel your booking request as long as the pilot has not yet responded. Steps to cancel a booking request Log in to your profile, go to "My Bookings", select the relevant reservation, and click on the "Cancel" button. Then, send a message to ...

    • Licenses accepted on Wingly

      Under LAPL, PPL, CPL or ATPL (A&H) licenses, cost sharing or plane sharing is an activity that allows private pilots to share the direct costs of a flight without profit with passengers. Therefore if you have one or more of these licenses accompanied ...

    • Wingly service fees

      The use of our platform for pilots and aviation organizations (aeroclubs, flight schools...) is completely free. Our service fees are entirely borne by the passengers. The Wingly commission amounts to 29,5% of the passenger share + €18 per passenger, ...

    • Transfer a Booked flight to a pilot of your choice

      You have a booked flight with passengers, but unfortunately, you are no longer able to conduct it and wish to transfer this flight to another Wingly pilot that is available? This is possible under certain conditions: Notify the passengers and ensure ...

    • The regulatory framework around the use of Wingly

      The practice of shared-cost flying, or flight-sharing, is governed by European regulation (EU) n°965/2012 of October 5, 2012 article 6 paragraph 4bis a): As is outlined on the Wingly website, cost-shared flights operated by private individuals fall ...

    • Related Articles

    • Contact the pilot once the booking has been confirmed

      Once your flight has been booked and the pilot has confirmed his availability, you can access his personal contact details. We recommend that you keep in contact with the pilot to familiarize yourself with procedures and ensure that your flying day ...

    • Contact a pilot before booking

      If you have any questions before your booking, you can contact the pilot directly. Here is how: Go to the page of the flight you are interested in. Scroll down to the "Meet your pilot..." section. Click on the "Contact" button. This will allow you to ...

    • About Wingly and flight sharing

      Wingly is a platform that connects you with private pilots, offering you the opportunity to experience flights on a cost-sharing basis while sharing their passion for flying. This allows you to discover the world from a unique bird’s-eye view ...

    • Understanding Wingly flight regulations

      Flight sharing is regulated and fully legal across Europe. The European AIR OPS regulation N ° 965/2012 on flight-sharing allows pilots to share flights with passengers, however, they are not allowed to make a profit. The legislation on flight ...

    • Where to meet the pilot

      Once your booking request has been confirmed by the pilot, you will find the exact departure location in your Wingly profile under "My Bookings". The pilot will also contact you via the Wingly Messenger with all further details. You will also have ...