Contact the Wingly Team

If you have any questions about your booking, upcoming flight, payment, or communication with your pilot, our Passenger Support Team is here to assist you. 

All passenger inquiries are handled exclusively via email to ensure a written record of your communication and allow for the most efficient follow-up. Please contact us directly at hello@wingly.io .

To help us process your request as quickly and effectively as possible, kindly include all relevant details regarding your inquiry. 

Our Passenger Support Team is available to assist you Monday to Friday, from 8:30 AM to 5:30 PM.

• Popular Articles

• Wingly service fees

  The use of our platform for pilots and aviation organizations (aeroclubs, flight schools...) is completely free. Our service fees are entirely borne by the passengers. The Wingly commission amounts to 29% of the passenger share + €16 per passenger, ...

• Wingly's security and insurance framework

  We are proud and happy to be a signatory of the EASA Safety Charter on the safety of non-commercial flights in light aviation. This charter was created in cooperation with the European Aviation Safety Agency with the aim of promoting a culture of ...

• Shareable costs on Wingly

  Flight sharing is fully legal in the European Union according to the European Regulation (EU) No 965/2012 and it has been confirmed by the EASA itself in a letter to Wingly. Private pilots are allowed to share their flights and costs with passengers ...

• Managing your personal information

  Please remember that you must first register on our platform before you can complete your personal information. Step 1 - Access your personal information Register on our platform and go to your name in the top right corner. Now select "Account". ...

• Adding an aircraft

  Once you have created your Wingly pilot account, the next step is to start thinking about posting some flights! But before you do this, you need to add your aircraft to Wingly by following the steps below: Open the "Cockpit" menu and select ...

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• Contact a pilot before booking

  If you have any questions before your booking, you can contact the pilot directly. Here's how: Go to the page of the flight you are interested in. Scroll down to the "Meet your pilot..." section. Click on the "Contact" button. This will allow you to ...

• Contact the pilot once the booking has been confirmed

  Once your flight has been booked and the pilot has confirmed his availability, you can access his personal contact details. We recommend that you keep in contact with the pilot to familiarize yourself with procedures and ensure that your flying day ...

• Understanding Wingly flight regulations

  Flight sharing is regulated and fully legal across Europe. The European AIR OPS regulation N ° 965/2012 on flight-sharing allows pilots to share flights with passengers, however, they are not allowed to make a profit. The legislation on flight ...

• About Wingly and flight sharing

  Wingly is a platform that connects you with private pilots, offering you the opportunity to experience flights on a cost-sharing basis while sharing their passion for flying. This allows you to discover the world from a unique bird’s-eye view ...

• Wingly's insurance and guarantees

  Validation of pilots registered on the platform To register as a Wingly Pilot, pilots must fill in a number of details to obtain a verified profile: Email Phone number Address Pilot's license Medical certificate Description Pilot's license and ...