How do I reschedule or offer alternative dates on a booking?

How do I reschedule or offer alternative dates on a booking?

If you find that you've had a passenger make a booking for a date you're not able to fly, we strongly encourage you to reschedule the booking request by offering alternative dates for the passenger to consider accepting, instead of declining the flight straight away. 

Your Next Step - Rescheduling

In the “Cockpit” tab, select “Flight management” and then click on the flight you wish to reschedule. You can then view the details of your booking, including these three option buttons. If you cannot accept the booking for the requested date, you should then offer alternative dates to the passenger, by clicking on "Reschedule". Even if the passenger has requested a specific date, it is always preferable to offer them alternatives and let them decide.

A calendar will appear & from here, you can choose 5 new dates from the calendar you'd like to offer to the passenger:

Once you have chosen the dates, you will be taken to this page where you select the reason for rescheduling, and write a message to the passenger. Click 'reschedule' and this will be sent to the passenger, for them to accept or decline: 

If you choose 'Aircraft availability' as the reason to reschedule, please state whether it is simply that the aircraft is booked on that day or whether the aircraft is under maintenance. If the aircraft is out of service, or you are unable to fly for a prolonged period for any other reason, you may need to update your calendar. This will prevent further bookings coming in on days you are unavailable. 
If you have any questions, you can contact us directly at or by phone on +447708405306. We are available from Monday to Friday from 8:30 to 17:30.

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