How do I reschedule or offer alternative dates on a booking?
If you find that you've had a passenger make a booking for a date you're not able to fly, we strongly encourage you to reschedule the booking request by offering alternative dates for the passenger to consider accepting, instead of declining the flight straight away.
Your Next Step - Rescheduling
In the “Cockpit” tab, select “Flight management” and then click on the flight you wish to reschedule. You can then view the details of your booking, including these three option buttons. If you cannot accept the booking for the requested date, you should then offer alternative dates to the passenger, by clicking on "Reschedule". Even if the passenger has requested a specific date, it is always preferable to offer them alternatives and let them decide.
A calendar will appear & from here, you can choose 5 new dates from the calendar you'd like to offer to the passenger:
Once you have chosen the dates, you will be taken to this page where you select the reason for rescheduling, and write a message to the passenger. Click 'reschedule' and this will be sent to the passenger, for them to accept or decline:
If you choose 'Aircraft availability' as the reason to reschedule, please state whether it is simply that the aircraft is booked on that day or whether the aircraft is under maintenance. If the aircraft is out of service, or you are unable to fly for a prolonged period for any other reason, you may need to update your calendar.
This will prevent further bookings coming in on days you are unavailable.
If you have any questions, you can contact us directly at email@example.com
or by phone on +447708405306. We are available from Monday to Friday from 8:30 to 17:30.
COVID-19 Pilots: Resumption of flight activity in the safest way post COVID-19
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How can I get in touch directly with the pilot?
While it's not required to send a pilot a message prior to booking, we always recommend doing so as it increases the chances of your booking being accepted by the pilot, so your unique flight experience can go ahead! It is also a great chance to tell ...
Do Wingly charge a commission on the flights?
Wingly charges a commission of £10 + 15% of the total booking price (+VAT). This is paid fully by the passenger and Wingly is completely free for pilots to use. If you have any questions, you can contact us directly at firstname.lastname@example.org or by phone ...
How do I contact Wingly?
Our Customer Relations Team is happy to respond to any queries you may have. We are available by email at email@example.com and by telephone on +441905570566, Monday to Friday 08:30-17:30. Outside of these hours, a member of our team will get back to ...
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How do I accept a passenger's booking request on one of my flights?
After a passenger has made a booking on a specific flight you offer, you simply have to accept it and therefore secure the payment. Once a booking request is placed, you will receive a notification from us via email and SMS. Please be aware that ...
When should I post a flexible flight?
When adding a flight, you have two options in terms of date type : Flexible dates: If you are able to do this flight on a regular basis, then choose flexible dates and fill in what days you are usually available. You will always have the possibility ...
How does Wingly work?
The Wingly process can be split up into several steps: 1. A pilot signs up, uploads all the relevant documents, registers an aircraft to the platform and creates a flight 2. A passenger sees this flight and sends a message to the pilot enquiring as ...
Where do I meet up with passengers?
Once a passenger has made a booking with you on Wingly, you will be given their contact details, and you can start communicating with them to make plans about meeting points. You can also notify them of any last minute changes, and potentially ...
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Once you have logged into your pilot profile, click on the tab "add a flight" which appears on the top right of the page. To be able to add a flight, you must first have had your medical certificate and your pilot’s license verified as well as having ...