How do I offer alternative dates on a booking?
If you find that you've had a passenger make a booking for a date you're not available on, you are able to offer alternative dates for the passenger to consider accepting, instead of declining the flight straight away.
When viewing the details of your booking, you have these three options. To offer alternative dates to the passenger, click on "Reschedule":
A calendar will appear & from here, you can choose 5 new dates from the calendar you'd like to offer to the passenger:
Once you have chosen the dates, you will be taken to this page where you select the reason for the reschedule, and write a message to the passenger. Click 'reschedule' and this will be sent to the passenger, for them to accept or decline:
If you choose 'Aircraft availability' as the reason to reschedule, please state whether it is simply that the aircraft is booked on that day or whether the aircraft is under maintenance. If the aircraft is out of service, or you are unable to fly for a prolonged period for any other reason, you may need to update your calendar.
This will prevent further bookings coming in on days you are unavailable.
If you have any questions, you can contact us directly at firstname.lastname@example.org
or by phone on +447708405306. We are available from Monday to Friday from 8:30 to 17:30.
COVID-19 Pilots: Resumption of flight activity in the safest way post COVID-19
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Our Customer Relations Team is happy to respond to any queries you may have. We are available by email at firstname.lastname@example.org and by telephone on +441905570566, Monday to Friday 08:30-17:30. Outside of these hours, a member of our team will get back to ...
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