Refunds can only be made for unused cards purchased directly through the Wingly website within 14 days of purchase.
The refund is made directly to the buyer and the money is refunded directly to the payment method used for the original purchase (Credit Card, Paypal).
Refunds cannot be made on expired, extended or exchanged cards.
If your flight is cancelled and you have used your gift card as payment, your gift card will automatically be re-credited with the amount and your gift card can be used again with the same code.
Gift cards can be used on all flights on the platform.
If you need help finding your dream flight, please let us know at firstname.lastname@example.org
, we will be happy to assist you in your search!
PS: Gift cards purchased on partner sites are not refundable, please contact the merchant directly to find out their refund policy.
All you need to know about our gift cards:
- Can I personalise the gift card?
Gift cards are not customisable.
- Can the gift card be used on all flights?
You can use the gift card on all flights available on our platform.
- How long is the gift card valid for?
The gift card is valid for one year.
- What is the delivery time?
With the Premium option, you will receive the card within 3 to 5 working days.
With the Digital option, you will receive your card instantly in digital format by email.
- Can I give it directly to someone else?
You can have the Premium Card sent directly to the person you wish to give it to.
- I would like to offer a flight for two people, do I need to offer 2 gift cards?
Only one card is required, simply match the amount of the gift card with a flight for two passengers when purchasing.
- Can I use 2 different gift cards to make a booking request on the same flight?
No. Gift cards cannot be combined for the same booking request.
If you have any further questions, we encourage you to contact us directly by email at email@example.com or by phone on +44 1905 57 0566. We are still be available during our normal office hours of 8:30-5:30 GMT Monday to Friday.