How do I reject an alternative date that the pilot has offered?
There may be times when a pilot will offer your alternative dates to the date you booked due to their own availability. You will then be given the option to choose amongst the proposed alternatives as seen. Alternatively, you might find that the dates proposed don't work with your schedule. As you will only have 48hrs to respond to the pending bookings, I would recommend contacting the pilot as soon as possible to offer dates and times you may be available.
- Firstly, you'll need to log into your Wingly account, you'll be directed to the below page where you're able to click on the 'Rescheduled dates' notification. Alternatively, you can find this page by clicking on your name in the top right-hand corner and then going to 'Dashboard'.
- You will then come through to the alternative dates where you'll be able to click on 'Decline request'.
- From here, you will be asked to confirm that you are declining the request and cancelling the booking request.
- Finally, you'll arrive at this page where we would recommend for you to send the pilot a message letting them know that you're not available on the alternative dates. You are also welcome at this point to suggest other dates that you may be available but please note, if the pilot agrees to a date you have offered once you have followed the previous steps, you will need to go back and re-book & pay for the flight.
If you have any problems, we encourage you to contact us directly at email@example.com or by phone on +44 1905 57 0566. We are available from Monday to Friday from 8:30 to 17:30 (GMT). Outside of these hours, a member of our team will get back to you as quickly as possible.
COVID-19 Pilots: Flying activity in the safest way.
A notice to pilots December 2021 Update: The GA guidance page on gov.uk has been updated to clarify the latest position, as well as the general travel guidance page. We are happy to announce that as per the UK Government guidance, General Aviation ...
How can I get in touch directly with the pilot?
While it's not required to send a pilot a message prior to booking, we always recommend doing so as it increases the chances of your booking being accepted by the pilot, so your unique flight experience can go ahead! It is also a great chance to tell ...
Do Wingly charge a commission on the flights?
Wingly charges a commission of £10 + 15% of the total booking price (+VAT). This is paid fully by the passenger and Wingly is completely free for pilots to use. If you have any questions, you can contact us directly at firstname.lastname@example.org or by phone ...
How do I contact Wingly?
Our Customer Relations Team is happy to respond to any queries you may have. We are available by email at email@example.com and by telephone on +441905570566, Monday to Friday 08:30-17:30. Outside of these hours, a member of our team will get back to ...
How do I book and pay for a flight?
If you have arranged a time and date with the pilot already*, you will still need to make a booking through the website so the pilot can confirm the flight and to ensure you are covered by the Wingly insurance. To make your booking, follow these ...
How do I select alternative dates?
When you make a booking request on Wingly, you have the option of choosing alternative dates. These alternative dates will allow you to let your pilot know the different dates on which you’ll be available to fly. Therefore, if a pilot is not ...
How do I know the expiry date of my Gift Card?
Gift cards are valid for 1 year from the date of purchase. If you are unsure of the date it was purchased you can always find the expiry date on your voucher. Little tip! Gift Cards can be extended for an additional year during their validity period ...
How do I leave a review for a pilot?
Once you have completed a flight, you're more than welcome to leave a review for the pilot for other users to see on the flight page! To begin, you may be prompted by an email which looks something like this: From here, you can click on the mail and ...
Is paying the pilot in cash possible?
Paying by cheque is unfortunately not possible. Cash payments to the pilot are forbidden. If you have any further questions, we encourage you to contact us directly by email at firstname.lastname@example.org or by phone on +44 1905 57 0566. We are still be ...
I have made a booking request, what happens next?
After you have made a booking request, the pilot will have the opportunity to accept the request, refuse it and/or offer you alternative dates for the flight. In the case you are offered alternative dates, you can either accept or refuse these. If ...