Premium Gift Card delivery time
If you choose the "Premium gift card" option when ordering your gift card, you will immediately receive the digital version of your gift card by e-mail and a printed version will be sent to you by post within 3 to 10 working days.
If you still haven't received your gift card after this period, please contact us by e-mail.
We can then contact our service provider to check the delivery status of your order.
Please do not hesitate to contact us if you have made a mistake when placing your order, or if the gift card sent to you contains an error.
Still have questions or need help?
Visit our contact page to get instant answers from our virtual assistant, or reach out directly to our Passenger Support Team for personalized assistance — we’ll get back to you within 1–2 business days.
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