If you receive confirmation that your flight took place, but this was not the case, please follow these steps:
1. Log in to your Wingly profile and click on "My Bookings".
2. Select the booking that did not take place and click on "The flight did not happen".
3. The flight will be marked as "disputed" since you informed us that it did not take place. We will contact the pilot and get back to you afterward.
If you need any further information or have additional questions, please feel free to contact us directly at hello@wingly.io . Our support team is happy to assist you from Monday to Friday, 8:30 am to 5:30 pm.
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