Contesting your flight

Contesting your flight

If you receive confirmation that your flight took place, but this was not the case, please follow these steps:

1. Log in to your Wingly profile and go in the "My Bookings" tab.


2. Select the booking that did not take place and click on "The flight did not happen".




3. Having indicated that the flight did not take place, it will be indicated on your booking that there is an "Ongoing dispute". Our teams will then contact the pilot and we will get back to you to inform you of the outcome of the dispute.
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Still have questions or need help?
Visit our contact page to get instant answers from our virtual assistant, or reach out directly to our Passenger Support Team for personalized assistance — we’ll get back to you within 1–2 business days.