I booked with A Gift Card and My flight was cancelled. What happens now?

I booked with A Gift Card and My flight was cancelled. What happens now?

We are happy to know that you have a Wingly gift card- it seems that you used it and your flight was cancelled. We know that many factors can lead to a flight being cancelled.


No worries!


When a flight is cancelled, expired or refused, the amount used for a booking will automatically be re-credited to the Gift Card. 



To understand the process of how this happens:


  1. If the booking is cancelled/refused/expired, you will see the following: (Regardless of the situation, you will see the same thing).



  1. You will receive an email with a message informing that your flight was cancelled and  that if a gift card was used for the flight, then will have been re-credited with the value used on the flight.






  1. The process for the re-crediting will be done at the moment the booking is cancelled, and as a gesture, we will also extend the gift card for an additional year so you can have more time to find your ideal flight.



Before Cancellation





After Cancellation


  • For WinglyPro and WinglyJet, please contact the corresponding partner company, and inform them of the situation.

  • NOTE: In this case, the gift card has been re-credited.


    • Related Articles

    • How do I book a flight using a gift card?

      If you have arranged a time and date with the pilot already*, follow these steps to make your booking using a gift card: *Little tip! It's not required to send a pilot a message prior to booking, but we always recommend doing so as it increases the ...
    • Can you refund my Gift Card, please?

      Refunds can only be made for unused cards purchased directly through the Wingly site within 14 days of purchase. The refund is made directly to the buyer and the money is refunded directly to the payment method used for the initial purchase (Credit ...
    • How do I gift a flight as a gift card ?

      We have a great selection of gift cards available but you may have your eye on gifting a specific flight! This is really easy to do and makes for a great, personalised present. Follow the steps below to purchase a gift voucher for a specific flight. ...
    • How can I extend my Wingly Gift card ?

      It may well be that time has flown by and you have not yet been able to use your Wingly gift card yet. No worries! All gift cards purchased from Wingly can be extended for 1 year, when requested in the validity period. If you are the purchaser, or ...
    • My cost sharing flight was cancelled, when will I be refunded?

      We are sorry to hear that your flight was cancelled. In the case of booking cancellation by you or the pilot, you will of course be refunded to the method of payment: - If you paid by Credit card or Paypal, you will be refunded automatically within ...