I booked with A Gift Card and My flight was cancelled. What happens now?
We are happy to know that you have a Wingly gift card- it seems that you used it and your flight was cancelled. We know that many factors can lead to a flight being cancelled.
When a flight is cancelled, expired or refused, the amount used for a booking will automatically be re-credited to the Gift Card.
To understand the process of how this happens:
If the booking is cancelled/refused/expired, you will see the following: (Regardless of the situation, you will see the same thing).
You will receive an email with a message informing that your flight was cancelled and that if a gift card was used for the flight, then will have been re-credited with the value used on the flight.
The process for the re-crediting will be done at the moment the booking is cancelled, and as a gesture, we will also extend the gift card for an additional year so you can have more time to find your ideal flight.
For WinglyPro and WinglyJet, please contact the corresponding partner company, and inform them of the situation.
NOTE: In this case, the gift card has been re-credited.
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How can I get in touch directly with the pilot?
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Do Wingly charge a commission on the flights?
Wingly charges a commission of £10 + 15% of the total booking price (+VAT). This is paid fully by the passenger and Wingly is completely free for pilots to use. If you have any questions, you can contact us directly at firstname.lastname@example.org or by phone ...
How do I contact Wingly?
Our Customer Relations Team is happy to respond to any queries you may have. We are available by email at email@example.com and by telephone on +441905570566, Monday to Friday 08:30-17:30. Outside of these hours, a member of our team will get back to ...
How do I book and pay for a flight?
If you have arranged a time and date with the pilot already*, you will still need to make a booking through the website so the pilot can confirm the flight and to ensure you are covered by the Wingly insurance. To make your booking, follow these ...
Is the gift card refundable?
Refunds can only be made for unused cards purchased directly through the Wingly website within 14 days of purchase. The refund is made directly to the buyer and the money is refunded directly to the payment method used for the original purchase ...
How do I book a flight using a gift card?
If you have arranged a time and date with the pilot already*, follow these steps to make your booking using a gift card: *Little tip! It's not required to send a pilot a message prior to booking, but we always recommend doing so as it increases the ...
Can you refund my Gift Card, please?
Refunds can only be made for unused cards purchased directly through the Wingly site within 14 days of purchase. The refund is made directly to the buyer and the money is refunded directly to the payment method used for the initial purchase (Credit ...
How do I buy a Gift Card?
You can purchase a Wingly Gift Card on our Gift Card page. You can select either a Premium or Digital voucher. The Premium voucher includes both a digital version and a physical version which will be shipped and arrive within 3-5 working days. All ...
Why do I have to pay before my flight happens?
After Wingly receives the booking confirmation, the amount you owe the pilot will be charged to your account. This money will be set aside by Wingly until your flight has been completed, and transferred to the pilot once we receive confirmation that ...