I booked with A Gift Card and My flight was cancelled. What happens now?
We are happy to know that you have a Wingly gift card- it seems that you used it and your flight was cancelled. We know that many factors can lead to a flight being cancelled.
When a flight is cancelled, expired or refused, the amount used for a booking will automatically be re-credited to the Gift Card.
To understand the process of how this happens:
If the booking is cancelled/refused/expired, you will see the following: (Regardless of the situation, you will see the same thing).
You will receive an email with a message informing that your flight was cancelled and that if a gift card was used for the flight, then will have been re-credited with the value used on the flight.
The process for the re-crediting will be done at the moment the booking is cancelled, and as a gesture, we will also extend the gift card for an additional year so you can have more time to find your ideal flight.
For WinglyPro and WinglyJet, please contact the corresponding partner company, and inform them of the situation.
NOTE: In this case, the gift card has been re-credited.
If you would like any further information or if you have any questions, please feel free to contact us directly at email@example.com or by phone at +44 7782 358860 . We will be happy to assist you from Monday to Friday 8.30 am to 5.30 pm.
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