My booking request was refused.
If the pilot has rejected your booking request or has not answered it within 48 hours, your money will be automatically refunded. If you have paid with your debit/credit card or PayPal, the refund will be made immediately. This can take up to two working days to show in your account. These processes are automated and you don't have to worry about anything else.
If you have any further questions, we encourage you to contact us directly by email at firstname.lastname@example.org or by phone on +44 1905 57 0566. We are still be available during our normal office hours of 8:30-5:30 GMT Monday to Friday.
Resumption of flight activity in the safest way post-COVID-19
A notice to pilots After our discussions with the CAA about when Wingly flights could resume, They have discussed with the Department for Transport and stated: Up until the 17th of May, national restrictions on travel still preside hence you must not ...
What costs can I share as a pilot?
Flight sharing is fully legal in the European Union according to the European Regulation (EU) No 965/2012 and it has been confirmed by the EASA itself in a letter to Wingly. Private pilots are allowed to share their flights and costs with passengers ...
When should I post a flexible flight?
When adding a flight, you have two options in terms of date type : Flexible dates: If you are able to do this flight on a regular basis, then choose flexible dates and fill in what days you are usually available. You will always have the possibility ...
Do Wingly charge a commission on the flights?
Wingly charges a commission of £10 + 15% of the total booking price (+VAT). This is paid fully by the passenger and Wingly is completely free for pilots to use. If you have any questions, you can contact us directly at email@example.com or by phone ...
How do I improve my passenger profile?
How and why create an account on Wingly? Creating an account on Wingly only takes a few seconds and is necessary to get in contact with our pilots and book flights. You simply sign up with your email address or your Facebook account. Enter your ...
I have made a booking request, what happens next?
After you have made a booking request, the pilot will have the opportunity to accept the request, refuse it and/or offer you alternative dates for the flight. In the case you are offered alternative dates, you can either accept or refuse these. If ...
My booking was refused but I was still charged, when will I get my money back?
Light aviation is subject to many constraints such as weather, aircraft availability, and aircraft mechanical inputs. These constraints are largely out of our control and can occasionally cause flight refusals. Moreover, it is important to know that ...
Can I cancel my booking?
Our cancellation policy is dependent on the flight that you have purchased: a cost sharing flight with a private pilot or one of our "Wingly Pro" commercial flights. For our cost sharing flights, you are able to cancel your flight up to 24 hours ...
How do I add my second gift card when booking a flight?
Unfortunately, only one Gift Card can be used per booking as Gift Cards cannot be used in conjunction with one another, as stated in our gift card policy. ...
Tips on your booking with Wingly
Firstly, it’s important to understand that pilot fly in their free time and because of this they can decide for themselves when, where and for how long they want to fly. Hence no flight can be guaranteed to take place. Nevertheless there’s a few tips ...