My booking was refused but I was still charged, when will I get my money back?
We are sorry to hear that your flight was refused: light aviation is subject to many constraints such as weather,
aircraft availability, and aircraft mechanical inputs.
In the case of booking refusal, you will of course be refunded to the method of payment:
If you pay by gift card, it will be recredited and extended for one year.
If you pay by Paypal or credit card and Sofort, a new gift card will be created, which will have the value of your initial payment,
so that you can make a new booking immediately. You can view and manage your new gift card in your profile under "Gift cards".
If you pay partly by gift card and Paypal or credit card, the respective means of payment will be reaccredited as a gift card and
both gift cards can be used simultaneously in the new booking.
Please note that pilots on our platform are not Wingly employees, they are private pilots who fly for pleasure on their
own free time in order to share the experience and to share the magic of flying.
If you would like any further information or if you have any other questions, please feel free to contact us directly at firstname.lastname@example.org.
We will be happy to assist you from Monday to Friday 8.30 am to 5.30 pm.
How is the price of a flight determined and what does it include?
How is the price of a flight determined? The pilots of the Wingly community are private pilots who offer to share the costs associated with the flight with you. They do not provide a commercial service and do not make any profit. Pilots are not ...
How do I book and pay for a flight?
It’s simple and straightforward to make a booking on Wingly. 1. Choose the location for the flight you would like to experience: The location can be a city, a region or an airport, etc. You are not really limited in the search perimeter. 2. Select ...
Do I tip the pilot after the flight?
No, and it is very important to adhere to this rule. Aviation regulations prohibit a pilot from accepting any compensation from passengers. Wingly has created a system whereby costs are split equally between the pilot and their passengers but you ...
Am I insured if I fly with Wingly?
Passengers, their luggage, and third parties on the ground are automatically covered by the civil liability insurance of the aircraft operator. However, Wingly pilots and passengers benefit from extra coverage if the compulsory insurance is ...
How do I select alternative dates?
1. Select the flight you would like to book by choosing: The date and time slot for the flight**. The number of passengers you would like to book. ** The time slots work as follows: Day time 8am - 8pm, Morning 8am -12pm, Afternoon 12 - 4pm, Evening ...
How to contact a pilot before booking?
There is a very simple way to contact a pilot directly before making a booking. To do this, on a flight page, scroll down to the Flight proposed by "the pilot" section, then click on the "Contact " button. This will take you to the Wingly messaging ...
Tips on your booking with Wingly
Firstly, it’s important to understand that pilot fly in their free time and because of this they can decide for themselves when, where and for how long they want to fly. Hence no flight can be guaranteed to take place. Nevertheless there’s a few tips ...
How can I get my extra payment back after a cancellation?
Gift cards that were created due to the cancellation of your desired flight, either through your payment via Paypal, credit card or Sofort, can only be refunded within 14 days after the cancellation of your flight. To do this: Go to your profile and ...
My pilot has offered a new date to my booking, what do I do?
If your pilot has offered a new date for your flight, you can choose to accept or refuse this request by doing the following: On the main page, go to the “My bookings” section. Click on the booking you wish to check the new date offer for, in the ...
Can I cancel my booking before departure?
You can cancel a cost-sharing flight with one of Wingly's private pilots up to 24 hours before departure. To do this, go to your profile under "My bookings" and click on the relevant booking. Click on "Cancel flight" on the left hand side. The pilot ...