My booking was refused but I was still charged, when will I get my money back?
Light aviation is subject to many constraints such as weather, aircraft availability, and aircraft mechanical inputs. These constraints are largely out of our control and can occasionally cause flight refusals.
Moreover, it is important to know that Wingly pilots are not Wingly employees, they are private pilots who fly for pleasure on their own free time in order to make you discover the magic of flying. That is why it is possible that their schedule may change at the last moment and they may have to refuse the flight.
In the case of booking refusal, the time taken to receive your money depends on the method of payment:
- If you paid by credit card, it is simply a pre-authorisation that is showing on your account, which has now been cancelled. As the booking was not accepted, the money was not actually charged from the account and the pre-authorisation should disappear within the next few days.
- If you paid by PayPal, the refund is now being processed and will be back in your account within 48 hours.
- If you paid by Gift Card, the Gift Card will automatically be re-credited with the full amount.
If you still do not see the pre-authorisation disappear within 72 hours of your booking being refused or there seems to be an abnormally long delay in receiving your refund, please contact us directly at email@example.com or by phone on +44 1905 57 0566. We are available from Monday to Friday from 8:30 to 17:30 (GMT). Outside of these hours, a member of our team will get back to you as quickly as possible.
COVID-19 Pilots: Resumption of flight activity in the safest way post COVID-19
A notice to pilots 17/05/2021 Update: The GA guidance page on gov.uk has been updated to clarify the latest position, as well as the general travel guidance page. As per the guidance, GA flying can take place in line with the restrictions and rules ...
How do I contact a pilot once I have booked?
Once a flight has been booked and confirmed by the pilot, their phone number will become available to you. We always recommend keeping a steady flow of contact with the pilot before the flight to ensure that you are aware of all of the procedures and ...
What costs can I share as a pilot?
Flight sharing is fully legal in the European Union according to the European Regulation (EU) No 965/2012 and it has been confirmed by the EASA itself in a letter to Wingly. Private pilots are allowed to share their flights and costs with passengers ...
When should I post a flexible flight?
When adding a flight, you have two options in terms of date type : Flexible dates: If you are able to do this flight on a regular basis, then choose flexible dates and fill in what days you are usually available. You will always have the possibility ...
Do Wingly charge a commission on the flights?
Wingly charges a commission of £10 + 15% of the total booking price (+VAT). This is paid fully by the passenger and Wingly is completely free for pilots to use. If you have any questions, you can contact us directly at firstname.lastname@example.org or by phone ...
My booking request was refused.
If the pilot has rejected your booking request or has not answered it within 48 hours, your money will be automatically refunded. If you have paid with your debit/credit card or PayPal, the refund will be made immediately. This can take up to two ...
Can I cancel my booking?
Our cancellation policy is dependent on the flight that you have purchased: a cost sharing flight with a private pilot or one of our "Wingly Pro" commercial flights. For our cost sharing flights, you are able to cancel your flight up to 24 hours ...
How can I get in touch directly with the pilot?
While it's not required to send a pilot a message prior to booking, we always recommend doing so as it increases the chances of your booking being accepted by the pilot, so your unique flight experience can go ahead! It is also a great chance to tell ...
Tips on your booking with Wingly
Firstly, it’s important to understand that pilot fly in their free time and because of this they can decide for themselves when, where and for how long they want to fly. Hence no flight can be guaranteed to take place. Nevertheless there’s a few tips ...
How do I get an invoice for a flight I have booked?
Getting an invoice for a flight you have booked is easy. 1. Login to your Wingly profile. Go to My Flights and then select bookings. 2. Once you have accessed your booking click on "View details" If it's an upcoming flight it will show up ...