How to inform Wingly that my flight didn’t take place?
If you have received a notification of a flight being completed, and this was not the case, please follow the steps below:
On the main page, go to the “My bookings” section.
Click on the booking which you wish to dispute the completion.
Click on “The flight did not happen”.
The flight will be marked as “disputed”, as you have now indicated that it has not taken place. Wingly will investigate with the pilot and let you know the outcome.
If you would like any further information or if you have any other questions, please feel free to contact us directly at hello@wingly.io.We will be happy to assist you from Monday to Friday 8.30 am to 5.30 pm.
Popular Articles
How is the price of a flight determined and what does it include?
How is the price of a flight determined? The pilots of the Wingly community are private pilots who offer to share the costs associated with the flight with you. They do not provide a commercial service and do not make any profit. Pilots are not ...How do I book and pay for a flight?
It’s simple and straightforward to make a booking on Wingly. 1. Choose the location for the flight you would like to experience: The location can be a city, a region or an airport, etc. You are not really limited in the search perimeter. 2. Select ...Do I tip the pilot after the flight?
No, and it is very important to adhere to this rule. Aviation regulations prohibit a pilot from accepting any compensation from passengers. Wingly has created a system whereby costs are split equally between the pilot and their passengers but you ...Am I insured if I fly with Wingly?
Passengers, their luggage, and third parties on the ground are automatically covered by the civil liability insurance of the aircraft operator. However, Wingly pilots and passengers benefit from extra coverage if the compulsory insurance is ...How do I select alternative dates?
1. Select the flight you would like to book by choosing: The date and time slot for the flight**. The number of passengers you would like to book. ** The time slots work as follows: Day time 8am - 8pm, Morning 8am -12pm, Afternoon 12 - 4pm, Evening ...
Related Articles
Can I take luggage?
Weight limits vary depending on the type of aircraft and the number of passengers. As a potential passenger, you will be asked to provide your weight and that of any person onboard the aircraft. Weight limits are extremely important on small ...Is my flight guaranteed?
Wingly is not an airline, but a platform that brings private pilots and passengers together. Pilots who offer free seats and passengers who are curious to experience the world from a different perspective. In doing so, the flight costs are shared. ...About Wingly and flight sharing
What is the concept of Wingly? Wingly is the first flight-sharing platform in Europe. Through our digital platform, we connect private pilots, offering vacant seats to passengers curious to discover Earth from above so that they can share the costs ...Where do I meet the pilot on the day of the flight?
When booking a flight, the meeting point will be shown on the flight page. In addition, you will also have the pilot's phone number to keep in touch with them and in case you get lost on the day. Once your booking is approved, it is a good idea to ...Is there an age limit on Wingly flights?
We do not have an age restriction for our flight, however, it is best to discuss this directly with the pilot as they will be able to further inform you about whether it would be suitable. To do so: To do so, on a flight page scroll down to the ...