My flight did not take place, what should I do?
If the pilot has told you that the flight will not take place via the messaging feature, by text or over the phone, please check that the pilot has also cancelled the flight on the website. In this case, you receive an email informing you of the cancellation of the flight. Should this not happen, ask the pilot to cancel the flight through Wingly’s pilot management system. A refund can only be processed if this process has been completed. If the pilot does not do this, you will receive an email some time after the date of the scheduled flight asking you to rate your pilot. You will have the possibility through replying to this email to inform us that a flight has not taken place.
If you would like any further information or if you have any questions, please feel free to contact us directly at hello@wingly.io or by phone at +44 7782 358860 . We will be happy to assist you from Monday to Friday 8.30 am to 5.30 pm.
Popular Articles
How is the price of a flight determined and what does it include?
How is the price of a flight determined? The pilots of the Wingly community are private pilots who offer to share the costs associated with the flight with you. They do not provide a commercial service and do not make any profit. Pilots are not ...
Am I insured if I fly with Wingly?
Passengers, their luggage, and third parties on the ground are automatically covered by the civil liability insurance of the aircraft operator. However, Wingly pilots and passengers benefit from extra coverage if the compulsory insurance is ...
How do I select alternative dates?
1. Select the flight you would like to book by choosing: The date and time slot for the flight**. The number of passengers you would like to book. ** The time slots work as follows: Day time 8am - 8pm, Morning 8am -12pm, Afternoon 12 - 4pm, Evening ...
How do I book and pay for a flight?
It’s simple and straightforward to make a booking on Wingly. 1. Choose the location for the flight you would like to experience: The location can be a city, a region or an airport, etc. You are not really limited in the search perimeter. 2. Select ...
How long is the delivery time of the premium gift card?
If you select the 'Premium Gift Card' option, you will receive the digital version of your voucher immediately via email and a printed version will arrive via post in 3 - 5 working days. Vouchers ordered before 5:00 pm are usually dispatched the same ...
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Can I take luggage?
Weight limits vary depending on the type of aircraft and the number of passengers. As a potential passenger, you will be asked to provide your weight and that of any person onboard the aircraft. Weight limits are extremely important on small ...
Where do I meet the pilot on the day of the flight?
When booking a flight, the meeting point will be shown on the flight page. In addition, you will also have the pilot's phone number to keep in touch with them and in case you get lost on the day. Once your booking is approved, it is a good idea to ...
About Wingly and flight sharing
What is the concept of Wingly? Wingly is the first flight-sharing platform in Europe. Through our digital platform, we connect private pilots, offering vacant seats to passengers curious to discover Earth from above so that they can share the costs ...
How can I inform Wingly that my flight didn't happen?
If you have received a notification of a flight being completed, and this was not the case, please follow the steps below: On the main page, go to the “My bookings” section. Click on the booking which you wish to dispute the completion. Click on “The ...
How do I gift a flight as a gift card ?
We have a great selection of gift cards available but you may have your eye on gifting a specific flight! This is really easy to do and makes for a great, personalised present. Follow the steps below to purchase a gift voucher for a specific flight. ...