My flight had to be diverted or I only partially completed the flight. What should I do?
If your flight was incomplete due to diversion or partial completion, do not mark the flight as complete on your flight management page
Passengers are aware that standard Wingly flights are non commercial and the flight is not guaranteed to happen or be completed. Therefore it is important you do not agree to any transaction between yourself and the passenger either for compensation or refund.
In the case of a diversion or not being able to take the return trip on an excursion flight, do not arrange for another flight for the passenger outside of Wingly as the insurance will not apply. Neither the pilot or Wingly is responsible for other travel arrangements or accommodation and you are not under any obligation to cover these.
Wingly will not be able to reimburse you for any transaction or agreement outside of the platform
Instead please contact us directly on this number: +44 7708 405306 and we will adjust the payout amount to reflect the part of the flight that was completed so that the amount you receive is inline with the cost sharing rules.
Passengers should be instructed to call our passenger service team on this number: +44 7782 358860
If you have any questions, you can contact us directly at email@example.com or by phone on +447708405306. We are available from Monday to Friday from 9:30 to 17:30
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How can I get in touch directly with the pilot?
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What costs can I share as a pilot?
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How do I book and pay for a flight?
It’s simple and straightforward to make a booking on Wingly: *You can also make multiple booking requests, which will allow you to increase your chances to book a flight. Please click here to learn how to do Multiple Bookings 1. Select the flight you ...
How do I request my payout after a flight?
In the following hours after a flight was due to take place, you should receive an email/SMS asking you if the flight took place. To start the payout process, mark the flight as happened. Please note that it can take up to 5 days from after having ...
How do I post a flight?
Once you have logged into your pilot profile, click on the tab "add a flight" which appears on the top right of the page. To be able to add a flight, you must first have had your medical certificate and your pilot’s license verified as well as having ...
When should I post a flexible flight?
When adding a flight, you have two options in terms of date type : Flexible dates: If you are able to do this flight on a regular basis, then choose flexible dates and fill in what days you are usually available. You will always have the possibility ...
What's the flight request process for a pilot?
Flight request is a new Wingly feature which boosts provides a greater flying possibility, both for the passenger and the pilot. In the event that you as a pilot haven't posted the flight desired by a passenger, the passenger will now be able to ...
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Posting a flight through the Wingly messenger is a new feature that will allow you to easily create a flight on demand for a passenger. Instead of having to create a flight and making it public on the platform (where any passenger would be able to ...