My flight had to be diverted or I only partially completed the flight. What should I do?

My flight had to be diverted or I only partially completed the flight. What should I do?

If your flight was incomplete due to diversion or partial completion, do not mark the flight as complete on your flight management page
Passengers are aware that standard Wingly flights are non commercial and the flight is not guaranteed to happen or be completed. Therefore it is important you do not agree to any transaction between yourself and the passenger either for compensation or refund. 

In the case of a diversion or not being able to take the return trip on an excursion flight, do not arrange for another flight for the passenger outside of Wingly as the insurance will not apply. Neither the pilot or Wingly is responsible for other travel arrangements or accommodation and you are not under any obligation to cover these. 

Wingly will not be able to reimburse you for any transaction or agreement outside of the platform 

Instead please contact us directly on this number: +44 7708 405306 and we will adjust the payout amount to reflect the part of the flight that was completed so that the amount you receive is inline with the cost sharing rules. 

Passengers should be instructed to call our passenger service team on this number: +44 7782 358860

If you have any questions, you can contact us directly at or by phone on +447708405306. We are available from Monday to Friday from 9:30 to 17:30

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