My payout hasn't arrived, what should I do?

My payout hasn't arrived, what should I do?

It can take up to one working week for the payout to arrive in your account from when you mark a flight as completed.

If the payout hasn't arrived into your account, the most likely reason is that the flight needs to be marked as having taken place. You should get an email in the hours after a flight was due to happen to prompt you to confirm the flight took place. But if not here is how to do it from our website:

1. Go to Cockpit and then Flight Management. 

2.  You should see your recent flight listed with the marker: "Request payout". Click on the flight.

3. You can now click the appropriate button. To request the payout, mark the flight as happened. (You can also reschedule or cancel the flight if it did not take place)

4. It will now take around 48 hours for our payment provider to start the process after which it should be in your account within two to three working days. So please allow around 5 days in total for the money to arrive in your account 

If you do not mark the flight as happened, the payment process will not start.

5. You are able to see your payout history by clicking Cockpit and then Payout History. Here you can see the date of flight, the date the wire transfer was started and other details. 

If you have already marked the flight as happened and after 5 working days you still haven't received payment to your account, please contact us directly at or by phone on +447708405306. We are available from Monday to Friday from 9:30 to 17:30.

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