My pilot has offered a new date to my booking, what do I do?
If your pilot has offered a new date for your flight, you can choose to accept or refuse this request by doing the following:
On the main page, go to the “My bookings” section.
Click on the booking you wish to check the new date offer for, in the “Pending booking request section”, and click “View request”.
Click on “Respond to the new dates offer”
Select the new date you wish to accept by clicking “Accept”, or click on “Refuse” to refuse the new dates offered.
Please note that you will have 48 hours to Accept or Refuse the new date, as if this action is not done, your booking will be automatically cancelled.
If accepted, your flight will be confirmed to the new offered date, if it is refused, then the request will be cancelled.
You will be notified via email that your booking is confirmed on the new offered date.
If you would like any further information or if you have any questions, please feel free to contact us directly at firstname.lastname@example.org or by phone at +44 7782 358860 . We will be happy to assist you from Monday to Friday 8.30 am to 5.30 pm.
How is the price of a flight determined and what does it include?
How is the price of a flight determined? The pilots of the Wingly community are private pilots who offer to share the costs associated with the flight with you. They do not provide a commercial service and do not make any profit. Pilots are not ...
Am I insured if I fly with Wingly?
Passengers, their luggage, and third parties on the ground are automatically covered by the civil liability insurance of the aircraft operator. However, Wingly pilots and passengers benefit from extra coverage if the compulsory insurance is ...
How do I select alternative dates?
1. Select the flight you would like to book by choosing: The date and time slot for the flight**. The number of passengers you would like to book. ** The time slots work as follows: Day time 8am - 8pm, Morning 8am -12pm, Afternoon 12 - 4pm, Evening ...
How do I book and pay for a flight?
It’s simple and straightforward to make a booking on Wingly. 1. Choose the location for the flight you would like to experience: The location can be a city, a region or an airport, etc. You are not really limited in the search perimeter. 2. Select ...
How long is the delivery time of the premium gift card?
If you select the 'Premium Gift Card' option, you will receive the digital version of your voucher immediately via email and a printed version will arrive via post in 3 - 5 working days. Vouchers ordered before 5:00 pm are usually dispatched the same ...
How do I reject an alternative date that the pilot has offered?
How do I reject an alternative date that the pilot has offered? There may be times when a pilot will offer your alternative dates to the date you booked due to their own availability, however these may not be ideal for you. To refuse an alternative ...
Tips on your booking with Wingly
Firstly, it’s important to understand that pilot fly in their free time and because of this they can decide for themselves when, where and for how long they want to fly. Hence no flight can be guaranteed to take place. Nevertheless there’s a few tips ...
Can I cancel my booking?
Our cancellation policy is dependent on the flight that you have purchased: a cost sharing flight with a private pilot or one of our "Wingly Pro" commercial flights. For our cost sharing flights, you are able to cancel your flight up to 24 hours ...
I have made a booking request, what happens next?
After you have made a booking request, the pilot can accept, refuse and/or offer you alternative dates for the flight. * Once a booking request is accepted, you will have 24 hours to pay for the booking, which can be done through: The “My Flights” ...
How do I post a review of my pilot?
If you would like to review your pilot after an experience, please do the following: On the main page, go to the “My bookings” section. Click on the booking which you would like to review the pilot for. Click on “Leave a review”. Rate your ...