[PRO] Accept a booking request

Passengers make booking requests and not actual booking. Indeed, you must always respond within 48 hours of receiving a request. After this time, the booking request automatically expires, passengers are fully reimbursed and your listing on Wingly may be affected.

When receiving a booking request, you have three options:

1. Accept the booking request on the passengers' preferred date or on an alternative date provided
2. Refuse the booking request
3. Suggest other dates
   

Here is the procedure for accepting a booking request:

Important information:

1. You have access to the passenger's personal details if you wish to exchange more easily before making a decision on the booking request.
2. You have access to the ideal take-off time provided by the passenger during the request, however you are free to modify this time according to the conditions of the day: machine availability, personal availability, weather forecast, etc. However, the time must be within the time slot selected by the passenger.
3. You also have the option of accepting the booking request on an alternative date provided by the passenger when making the booking request.
4. During the booking request, we made a pre-authorization on the passenger's bank account and in case of acceptance we debit the money in order to put it on hold in a secure account until confirmation of the completion of the flight. . In the event of cancellation we fully reimburse the passengers and in the event of confirmation of the flight, we will transfer the money to you.

If you have any questions, you can contact us directly at tower@wingly.io or by phone on +447708405306. We are available from Monday to Friday from 9:30 to 17:30

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