[PRO] Contacting passengers when making a booking request
The personal details of the person who made the booking request are communicated as soon as the booking request is made in order to facilitate exchanges and the organization of the flight.
If you want to communicate with the person who made the booking request, you have two options:
- Exchange directly through Wingly internal messaging
- Chat directly using personal contact information
Here is the procedure for accessing the passenger's personal details when making a booking request:
For simplified exchanges and quick returns, we advise you to always prefer contact by telephone: text or call. Indeed, the responsiveness of passengers is surely higher on the phone than from Wingly messaging.
As a reminder, any attempt to circumvent the platform in order to go live with passengers and a violation of our T&Cs and will result in the permanent deletion of your Pro account. By going outside our system, you undermine the system as we are trying to build it and you lose the payment guarantees.
Here is the procedure for communicating with the passenger when requesting a booking by Wingly messaging:
If you have any questions you can contact us directly at tower@wingly.io or by phone on +447708405306. We are available from Monday to Friday from 9:30 to 17:30.
Popular Articles
Wingly service fees
The use of our platform for pilots and aviation organizations (aeroclubs, flight schools...) is completely free. Our service fees are entirely borne by the passengers. The Wingly commission amounts to 29% of the passenger share + €16 per passenger, ...Wingly's security and insurance framework
We are proud and happy to be a signatory of the EASA Safety Charter on the safety of non-commercial flights in light aviation. This charter was created in cooperation with the European Aviation Safety Agency with the aim of promoting a culture of ...Shareable costs on Wingly
Flight sharing is fully legal in the European Union according to the European Regulation (EU) No 965/2012 and it has been confirmed by the EASA itself in a letter to Wingly. Private pilots are allowed to share their flights and costs with passengers ...Managing your personal information
Please remember that you must first register on our platform before you can complete your personal information. Step 1 - Access your personal information Register on our platform and go to your name in the top right corner. Now select "Account". ...Adding an aircraft
Once you have created your Wingly pilot account, the next step is to start thinking about posting some flights! But before you do this, you need to add your aircraft to Wingly by following the steps below: Open the "Cockpit" menu and select ...
Related Articles
[PRO] Accept a booking request
Passengers make booking requests and not actual booking. Indeed, you must always respond within 48 hours of receiving a request. After this time, the booking request automatically expires, passengers are fully reimbursed and your listing on Wingly ...[PRO] Propose other dates to passengers during a booking request
Passengers make booking requests and not actual booking. Indeed, you must always respond within 48 hours of receiving a request. After this time, the booking request automatically expires, passengers are fully reimbursed and your listing on Wingly ...[PRO] Refuse a booking request
Passengers make booking requests and not actual booking. Indeed, you must always respond within 48 hours of receiving a request. After this time, the booking request automatically expires, passengers are fully reimbursed and your listing on Wingly ...[PRO] Access Booking request history
You can access the history of all booking requests received on Wingly with their status. List of possible statuses for a booking request: Pending: These are booking requests awaiting a response from you within 48 hours of receipt. Accepted: These are ...[PRO] Access passenger details for a booked flight
As a reminder, the personal details of the person who made the booking will be communicated as soon as the booking request is made in order to facilitate exchanges and the organization of the flight. If you want to chat with passengers on a booked ...