Refunds: debit and credit card and PayPal
Refund via credit and debit cards
If the pilot has not yet accepted your booking, Wingly has only pre-authorized the amount paid for the flight. This means that the amount is reserved for Wingly, but not debited from your account. If the booking is not accepted by the pilot, Wingly releases the pre-authorized amount back to the account from which it was paid.
If the booking has been accepted by the pilot, the refund will be made within 48 hours. The full amount will be credited to your account.
The refund via PayPal is immediate. The full amount will be credited to your PayPal account as "PayPal credit". Please note that the money will then NOT be in your bank account.
If you have any further questions, we encourage you to contact us directly by email at firstname.lastname@example.org or by phone on +44 1905 57 0566. We are still be available during our normal office hours of 8:30-5:30 GMT Monday to Friday.
COVID-19 Pilots: Resumption of flight activity in the safest way post COVID-19
A notice to pilots 17/05/2021 Update: The GA guidance page on gov.uk has been updated to clarify the latest position, as well as the general travel guidance page. As per the guidance, GA flying can take place in line with the restrictions and rules ...
How do I contact a pilot once I have booked?
Once a flight has been booked and confirmed by the pilot, their phone number will become available to you. We always recommend keeping a steady flow of contact with the pilot before the flight to ensure that you are aware of all of the procedures and ...
What costs can I share as a pilot?
Flight sharing is fully legal in the European Union according to the European Regulation (EU) No 965/2012 and it has been confirmed by the EASA itself in a letter to Wingly. Private pilots are allowed to share their flights and costs with passengers ...
When should I post a flexible flight?
When adding a flight, you have two options in terms of date type : Flexible dates: If you are able to do this flight on a regular basis, then choose flexible dates and fill in what days you are usually available. You will always have the possibility ...
Do Wingly charge a commission on the flights?
Wingly charges a commission of £10 + 15% of the total booking price (+VAT). This is paid fully by the passenger and Wingly is completely free for pilots to use. If you have any questions, you can contact us directly at email@example.com or by phone ...
Is the gift card refundable?
Refunds can only be made for unused cards purchased directly through the Wingly website within 14 days of purchase. The refund is made directly to the buyer and the money is refunded directly to the payment method used for the original purchase ...
Can you refund my Gift Card, please?
Refunds can only be made for unused cards purchased directly through the Wingly site within 14 days of purchase. The refund is made directly to the buyer and the money is refunded directly to the payment method used for the initial purchase (Credit ...
Which payment methods can be used to book a flight or buy a gift card?
We accept payment by credit or debit card, as well as payment through PayPal. Paying by cheque or cash is not possible. If you have any further questions, we encourage you to contact us directly by email at firstname.lastname@example.org or by phone on +44 1905 ...
How do I buy a Gift Card?
You can purchase a Wingly Gift Card on our Gift Card page. You can select either a Premium or Digital voucher. The Premium voucher includes both a digital version and a physical version which will be shipped and arrive within 3-5 working days. All ...
How do I book a flight using a gift card?
If you have arranged a time and date with the pilot already*, follow these steps to make your booking using a gift card: *Little tip! It's not required to send a pilot a message prior to booking, but we always recommend doing so as it increases the ...