Reschedule a Booked flight

First of all, be aware that in your capacity as captain, you are the sole decision maker for the conduct of the flight and in view of the constraints linked to light aviation, it is possible that you have to cancel or reschedule a flight. This is why the Wingly platform has been designed to facilitate and encourage rescheduling or cancellation with a view to minimizing the risk of destination objective.

You should also know that passengers are made aware in advance of the high probability of postponing or canceling the flight.

We advise you to always contact your passengers in advance by telephone, Wingly messaging service or e-mail to explain the reason for your cancellation or postponement: adverse weather conditions, machine availability, personal availability, etc.

To access your booked flights and reschedule, here is the procedure:

Step 1. Go to your Cockpit space then to "Bookings" to be able to access the list of your scheduled flights.

Step 2. Then click the three dots on the booked flight you want to reschedule.

Step 2. Simply add a reason and the new flight date and time. 

Please note that the postponement of a flight from an effective reservation is arbitrary. That is to say that the new date will be automatically applied to the reservation. If the passengers are not available on the new date, then they will have to cancel the booking. This is why we invite you to always contact the passengers in advance in order to agree on a potential new date for the flight and then proceed to the postponement on your Wingly profile in order to avoid passengers having to cancel the reservation.

We encourage you, whenever possible, to prefer a flight postponement rather than a flight cancellation. Indeed, currently half of the flights booked do not take place on the day initially planned (weather causes, machine availability, etc.) and in 90% of cases the flights are then postponed to a later date and 10% are actually canceled.

If you have any questions, you can contact us directly at tower@wingly.io or by phone on +447708405306. We are available from Monday to Friday from 8:30 to 17:30.

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