Tips on your booking with Wingly
Firstly, it’s important to understand that pilot fly in their free time and because of this they can decide for themselves when, where and for how long they want to fly. Hence no flight can be guaranteed to take place. Nevertheless there’s a few tips with which you can increase the chance of a pilot accepting your booking!
As trust is one of our cornerstones at Wingly, it is advisable to verify your profile with your ID and post a profile picture. Just as you want to know who your pilot is, the pilot also wants to know who will fly with him.
Contact the pilot before booking! Because, as already mentioned, the pilots fly in their free time, which means that the availability specified in the calendar can differ from the actual availability of a pilot for a variety of reasons (personal reasons, illness, aircraft availability, maintenance work on the aircraft, weather, etc.). It is therefore advisable to get in touch with the pilot before booking and to agree on a date and time at which to fly!
If the pilot does not have availability in the near future, you also have the chance to contact other pilots in your area, even if they may have specified a different route or a different destination. You can also ask the pilots (before booking) whether they would like to fly your dream route or to your dream destination with you - many pilots are open to new suggestions!
If you would like any further information or if you have any questions, please feel free to contact us directly at firstname.lastname@example.org or by phone at +44 7782 358860 . We will be happy to assist you from Monday to Friday 8.30 am to 5.30 pm.
How is the price of a flight determined and what does it include?
How is the price of a flight determined? The pilots of the Wingly community are private pilots who offer to share the costs associated with the flight with you. They do not provide a commercial service and do not make any profit. Pilots are not ...
Am I insured if I fly with Wingly?
Passengers, their luggage, and third parties on the ground are automatically covered by the civil liability insurance of the aircraft operator. However, Wingly pilots and passengers benefit from extra coverage if the compulsory insurance is ...
How do I select alternative dates?
1. Select the flight you would like to book by choosing: The date and time slot for the flight**. The number of passengers you would like to book. ** The time slots work as follows: Day time 8am - 8pm, Morning 8am -12pm, Afternoon 12 - 4pm, Evening ...
How do I book and pay for a flight?
It’s simple and straightforward to make a booking on Wingly. 1. Choose the location for the flight you would like to experience: The location can be a city, a region or an airport, etc. You are not really limited in the search perimeter. 2. Select ...
How long is the delivery time of the premium gift card?
If you select the 'Premium Gift Card' option, you will receive the digital version of your voucher immediately via email and a printed version will arrive via post in 3 - 5 working days. Vouchers ordered before 5:00 pm are usually dispatched the same ...
Can I cancel my booking?
Our cancellation policy is dependent on the flight that you have purchased: a cost sharing flight with a private pilot or one of our "Wingly Pro" commercial flights. For our cost sharing flights, you are able to cancel your flight up to 24 hours ...
My pilot has offered a new date to my booking, what do I do?
If your pilot has offered a new date for your flight, you can choose to accept or refuse this request by doing the following: On the main page, go to the “My bookings” section. Click on the booking you wish to check the new date offer for, in the ...
How do I add my second gift card when booking a flight?
Unfortunately, only one Gift Card can be used per booking as Gift Cards cannot be used in conjunction with one another. If you would like any further information or if you have any questions, please feel free to contact us directly ...
How do I use a gift card to pay for my booking?
If you would like to make a booking, then you can easily use your gift card. To use your gift card to pay for your booking: Select the flight you wish to book, and click “Book”. You will then be directed to the check out page, where you can fill out ...
My booking was refused but I was still charged, when will I get my money back?
We are sorry to hear that your flight was refused: light aviation is subject to many constraints such as weather, aircraft availability, and aircraft mechanical inputs. In the case of booking refusal, you will of course be refunded to the method of ...