Tips on your booking with Wingly
Firstly, it’s important to understand that pilot fly in their free time and because of this they can decide for themselves when, where and for how long they want to fly. Hence no flight can be guaranteed to take place. Nevertheless there’s a few tips with which you can increase the chance of a pilot accepting your booking!
As trust is one of our cornerstones at Wingly, it is advisable to verify your profile with your ID and post a profile picture. Just as you want to know who your pilot is, the pilot also wants to know who will fly with him.
Contact the pilot before booking! Because, as already mentioned, the pilots fly in their free time, which means that the availability specified in the calendar can differ from the actual availability of a pilot for a variety of reasons (personal reasons, illness, aircraft availability, maintenance work on the aircraft, weather, etc.). It is therefore advisable to get in touch with the pilot before booking and to agree on a date and time at which to fly!
If the pilot does not have availability in the near future, you also have the chance to contact other pilots in your area, even if they may have specified a different route or a different destination. You can also ask the pilots (before booking) whether they would like to fly your dream route or to your dream destination with you - many pilots are open to new suggestions!
If you have any further questions, we encourage you to contact us directly by email at firstname.lastname@example.org or by phone on +44 1905 57 0566. We are still be available during our normal office hours of 8:30-5:30 GMT Monday to Friday.
COVID-19 Pilots: Resumption of flight activity in the safest way post COVID-19
A notice to pilots August 2021 Update: The GA guidance page on gov.uk has been updated to clarify the latest position, as well as the general travel guidance page. We are happy to announce that as per the UK Government guidance, General Aviation ...
How can I get in touch directly with the pilot?
While it's not required to send a pilot a message prior to booking, we always recommend doing so as it increases the chances of your booking being accepted by the pilot, so your unique flight experience can go ahead! It is also a great chance to tell ...
Do Wingly charge a commission on the flights?
Wingly charges a commission of £10 + 15% of the total booking price (+VAT). This is paid fully by the passenger and Wingly is completely free for pilots to use. If you have any questions, you can contact us directly at email@example.com or by phone ...
How do I contact Wingly?
Our Customer Relations Team is happy to respond to any queries you may have. We are available by email at firstname.lastname@example.org and by telephone on +441905570566, Monday to Friday 08:30-17:30. Outside of these hours, a member of our team will get back to ...
How do I book a flight using a gift card?
If you have arranged a time and date with the pilot already*, follow these steps to make your booking using a gift card: *Little tip! It's not required to send a pilot a message prior to booking, but we always recommend doing so as it increases the ...
My booking request was refused.
If the pilot has rejected your booking request or has not answered it within 48 hours, your money will be automatically refunded. If you have paid with your debit/credit card or PayPal, the refund will be made immediately. This can take up to two ...
Can I cancel my booking?
Our cancellation policy is dependent on the flight that you have purchased: a cost sharing flight with a private pilot or one of our "Wingly Pro" commercial flights. For our cost sharing flights, you are able to cancel your flight up to 24 hours ...
I have made a booking request, what happens next?
After you have made a booking request, the pilot will have the opportunity to accept the request, refuse it and/or offer you alternative dates for the flight. In the case you are offered alternative dates, you can either accept or refuse these. If ...
My booking was refused but I was still charged, when will I get my money back?
Light aviation is subject to many constraints such as weather, aircraft availability, and aircraft mechanical inputs. These constraints are largely out of our control and can occasionally cause flight refusals. Moreover, it is important to know that ...
How do I add my second gift card when booking a flight?
Unfortunately, only one Gift Card can be used per booking as Gift Cards cannot be used in conjunction with one another, as stated in our gift card policy. ...