What if the flight was shorter than estimated?

What if the flight was shorter than estimated?


If your flight is shorter than you estimated when creating the flight on the Wingly platform there are two options you can choose from, a partial refund to the passenger or extending your flight time to match the arranged booking. 
If the difference in the actual flight time and the time you listed on Wingly is small (+/- 10 minutes) then no action is needed

Partial Refund

Please do not confirm that the flight happened or request your share on the Wingly platform as we will need to manually adjust the payout for the correct share for the new timing. Instead let us know by contacting us by email at tower@wingly.io or by phone at +447708405306 so that we can offer the passenger a partial refund and adjust your share. As this is a manual process, your payout may take longer than normal, so we appreciate your patience while we process this. 

Fly Some Circuits! 

You can ask your passengers if they would like to fly a few circuits with you. Passengers will usually be happy to come along for the ride to experience more of taking off and landing and getting an insight in general aviation circuit procedures. Use this to match your actual flight time with the time you listed on Wingly. 

Please note that if the flight time is over the estimate given on Wingly, we can not cover any additional cost, so please be sure to take into account taxi time, weather conditions and foreseeable delays when creating your Wingly flights. 
If you have any questions, you can contact us directly at tower@wingly.io or by phone on +447708405306. We are available from Monday to Friday from 8:30 to 17:30.

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