Where do I meet the pilot on the day of the flight?
When booking a flight, the meeting point will be shown on the flight page.
In addition, you will also have the pilot's phone number to keep in touch with them and in case you get lost on the day. Once your booking is approved, it is a good idea to send your number to the pilot so you can maintain contact with him/her prior to the flight.
In the unlikely event that the pilot is not there 30 minutes after the meeting time without any warning of their absence or cancellation of the flight, you can send us a complaint to notify us that the flight did not take place so we may issue a full refund. Within 3 hours of the planned flight time, you will receive an email asking you to confirm if the flight happened or not. To notify us of the problem click the ‘No’ button, fill out the complaint form, send it back to us and we will get back to you as soon as possible.
If you have any problems, we encourage you to contact us directly at email@example.com or by phone on +441905570566. We are available from Monday to Friday from 8:30 to 17:30 (GMT). Outside of these hours, a member of our team will get back to you as quickly as possible.
Can you help me find a flight?
The most common flights on Wingly are sightseeing flights over the local area and day-trips to locations across the UK, or slightly further afield, for example, the north coast of France. As flights are in light aircraft, trips to destinations ...
How can I get in touch directly with the pilot?
While it's not required to send a pilot a message prior to booking, we always recommend doing so as it increases the chances of your booking being accepted by the pilot, so your unique flight experience can go ahead! It is also a great chance to tell ...
How do I contact a pilot once I have booked?
Once a flight has been booked and confirmed by the pilot, their phone number will become available to you. We always recommend keeping a steady flow of contact with the pilot before the flight to ensure that you are aware of all of the procedures and ...
How do flight requests work for a passenger?
Can't find the flight you're looking for? Flight request is a new Wingly feature which boosts the possibilities for passengers to connect even further with pilots. In the event that you cannot find the flight you desire, you as a passenger are now ...
How do I book a flight using a gift card?
If you have arranged a time and date with the pilot already*, follow these steps to make your booking using a gift card: *Little tip! It's not required to send a pilot a message prior to booking, but we always recommend doing so as it increases the ...