Why do I have to pay before my flight happens?
After Wingly receives the booking confirmation, the amount you have paid for the booking will be charged. This money will be set aside by Wingly until your flight has been completed, and transferred to the pilot once we receive confirmation that the flight has taken place.
If your flight is cancelled, and if you paid by bank card, you will receive a full refund .The refund is issued automatically after the flight’s cancellation, and it will take up to 24-48 hours for the payment to be processed and to show up in your account. If you booked with a voucher, your voucher will be automatically re-credited with the amount that was used for the booking, and will be able to be used once again for any bookings you wish to make.
If you would like any further information or if you have any questions, please feel free to contact us directly at email@example.com or by phone at +44 1905 57 0566. We will be happy to assist you from Monday to Friday 8.30 am to 5.30 pm.
How do I book and pay for a flight?
If you have arranged a time and date with the pilot already*, you will still need to make a booking through the website so the pilot can confirm the flight and to ensure you are covered by the Wingly insurance. To make your booking, follow these ...
I booked with A Gift Card and My flight was cancelled. What happens now?
We are happy to know that you have a Wingly gift card- it seems that you used it and your flight was cancelled. We know that many factors can lead to a flight being cancelled. No worries! When a flight is cancelled, expired or refused, the amount ...
About Wingly and flight sharing
What is the concept of Wingly? Wingly is the first flight-sharing platform in Europe. Through our digital platform, we connect private pilots, offering vacant seats to passengers curious to discover Earth from above so that they can share the costs ...
I have been gifted a specific flight, can I apply this voucher to a different flight?
This is sometimes the case if you're unable to book the flight you've been gifted due to extenuating circumstances or alternatively, you find a flight you prefer and feel would be better suited for you, you're welcome to use your voucher code on ...
How do I search for a flight?
When you visit our website, you will first see our homepage. Where it says 'Where do you fly from?', type your hometown/location you wish to fly from (e.g. London), and select the location from the drop-down menu which will appear. Once you have ...