Frequently Asked Questions
Website Launch: What steps do I need to take?
All your flights and availabilities have been migrated to our new booking system. However, we kindly ask you to follow a few steps, so you can use Wingly at its full potential. We have migrated existing flights to the new version. However, in order ...
What is the difference between fixed passenger prices and equal cost sharing?
Pilots have two options to set up cost-sharing on our platform: The first one: fixed price per passenger The total price of the flight is divided according to the number of seats available in the aircraft. Therefore the price per passenger is fixed ...
How do I manage mass and balance issues?
Managing mass and balance issues in a small aircraft is critical for safe and efficient flight operations. You can assess the weight and balance information prior to accepting a booking request by reviewing the passenger list in your booking request ...
Can a Wingly passenger cancel their booking at the last minute?
Our cancellation policy is dependent on the flight purchased: a cost sharing flight with a private pilot or one of our commercial "Wingly Pro" flights. For our cost sharing flights the passenger has the option to cancel a flight up to 24 hours prior ...
How can I optimize using Wingly on a mobile device?
Our development teams are working hard to build the Wingly of tomorrow and striving to simplify your use of the Wingly platform while meeting your expectations. Unfortunately, in order to do so, we have decided to sunset our mobile application (iOS ...
What should I do if the duration indicated on Wingly is different from the actual duration of the flight?
When posting a flight, we encourage you to best estimate the total flight time in order to avoid additional costs at your expense. Remember to take into account the taxiing time as well as the expected wind when you decide on the duration of the ...
How can I improve the position of my flights on Wingly?
On Wingly we have a great variety of flights especially in certain busy regions. For your flight to have the best chance of being booked here are some tips on increasing your profile and flight attractiveness: Use high-quality pictures: High-quality ...
How do gift cards work on Wingly for passengers?
It is possible to buy gift cards on our platform so that you can offer your loved ones a cost-shared flight with a Wingly pilot. However, it must be understood that the gift card is nothing more than an amount available to be used to pay for the ...