Is my flight guaranteed to take place?

Wingly is not an airline, but a platform that brings together passionate pilots and passengers curious to discover the world from a new perspective.
In doing so, the flight costs are shared, our goal being to provide people with low-cost, but above all easy access to general aviation. 

In this context, flight costs are shared, our aim being to give as many people as possible access to general aviation at a lower cost, but above all with complete simplicity.

The pilots offering flights on our platform are not Wingly employees. They are private individuals offering shared-cost flights in their spare time.
They also contribute to the cost of the flight and make no profit. It is therefore possible that their schedule will change at the last minute and that they will be forced to postpone or even cancel the flight. As Wingly is a collaborative platform, pilots have no obligation to achieve results and always give priority to flights safety.

Moreover, in most cases, flights in light aircrafts are operated according to visual flight rules and require optimum weather conditions. This means that your flight may have to be cancelled or postponed by the pilot because of weather conditions. It should also be noted that light aircrafts can undergo maintenance at the last minute, leading to postponements or cancellations.

As a result, the flight cannot be guaranteed and is subject to many factors. However, pilots do their utmost to meet passengers' expectations and generally start preparing the flight a few days in advance, so that they can inform you of the feasibility of the flight. Do not hesitate to contact your pilot if you have any questions before the flight, or if you would like an update on the situation the day before the flight.

As pilot-in-command, the pilot assumes full responsibility for the decision to make or not to make a flight. Passengers must under no circumstances attempt to influence the pilot, as it is he alone who must judge whether or not conditions allow the flight to happen.

If the pilot cancels more than 48 hours before the flight, your booking request will automatically be sent to all the other pilots in the vicinity so that one of them can take it over without you having to go through the whole process of finding another flight again. You can find out more about this new feature here.

If the cancellation happens less than 48h before the flight, you will then directly be refunded as follows:

• If payment  has been made with a gift card, it will be recredited and extended for one year.
• If you paid by PayPal or credit card, a new gift card will be created to which your balance will be added so 
  that you can make a new booking immediately. You can find and manage your new gift card in your profile under the "My gift cards" tab.
• When paying partly by gift card and PayPal or credit card, the respective methods of payment are charged again as gift cards 
  and both vouchers can be used simultaneously for a new booking.

If you would like any further information or if you have any other questions, please feel free to contact us directly at hello@wingly.io. 
We will be happy to assist you from Monday to Friday 8.30 am to 5.30 pm.

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