Flight guarantee

Wingly is not an airline, but a platform that connects pilots with passengers to explore the world from a new perspective. By sharing flight costs, our goal is to offer people affordable and, most importantly, easy access to general aviation.

The pilots on our platform are private pilots who share flight costs with passengers and do not make a profit. Therefore, their schedules may change at short notice, and flights may be rescheduled or canceled.

Flights are typically conducted with light aircraft under visual flight rules and require optimal weather conditions.

Adverse weather or last-minute maintenance may also lead to changes.

Due to these factors, the flight cannot be guaranteed, however, pilots do their best to meet expectations and prepare the flight in advance. Feel free to contact your pilot with any questions or for an update before the flight.

The pilot has sole authority to decide whether a flight will take place or not. Passengers must under no circumstances attempt to influence the pilot, as only the pilot can determine whether a flight is feasible under the given weather conditions.

If the pilot cancels the flight more than 48 hours before the scheduled time, your booking request will automatically be forwarded to all other nearby pilots. This allows one of them to take over the flight without you having to go through the entire process of searching for another flight again. You can find more information about this new feature here.

If the cancellation happens less than 48h before the flight, you will then directly be refunded as follows:

Payment with gift card

Your gift card will be automatically credited back with the full amount and extended if necessary, ensuring it remains valid for at least an additional 6 months.

Payment with PayPal or credit card

The paid amount will be credited to you in the form of a gift card, which is valid for one year and can be extended in 6-month periods. The balance will be immediately credited to your Wingly account. You can use it for a new booking and view or manage your gift card anytime under "My Gift Cards" in your profile.

Combined payment (gift card + PayPal or credit card)

The amount used from your gift card will be credited accordingly and extended for at least 6 months, ensuring its validity. Additionally, the amount paid via PayPal or credit card will be credited to you in the form of a gift card, valid for one year and extendable. Both gift cards can be used together for your next booking.

Still have questions or need help?

Visit our contact page to get instant answers from our virtual assistant, or reach out directly to our Passenger Support Team for personalized assistance — we’ll get back to you within 1–2 business days.

• Popular Articles

• Cancellation policy for a booking request

  You can cancel your booking request as long as the pilot has not yet responded. Steps to cancel a booking request Log in to your profile, go to "My Bookings", select the relevant reservation, and click on the "Cancel" button. Then, send a message to ...

• Licenses accepted on Wingly

  Under LAPL, PPL, CPL or ATPL (A&H) licenses, cost sharing or plane sharing is an activity that allows private pilots to share the direct costs of a flight without profit with passengers. Therefore if you have one or more of these licenses accompanied ...

• Wingly service fees

  The use of our platform for pilots and aviation organizations (aeroclubs, flight schools...) is completely free. Our service fees are entirely borne by the passengers. The Wingly commission amounts to 29,5% of the passenger share + €18 per passenger, ...

• Transfer a Booked flight to a pilot of your choice

  You have a booked flight with passengers, but unfortunately, you are no longer able to conduct it and wish to transfer this flight to another Wingly pilot that is available? This is possible under certain conditions: Notify the passengers and ensure ...

• The regulatory framework around the use of Wingly

  The practice of shared-cost flying, or flight-sharing, is governed by European regulation (EU) n°965/2012 of October 5, 2012 article 6 paragraph 4bis a): As is outlined on the Wingly website, cost-shared flights operated by private individuals fall ...

• Related Articles

• Understanding Wingly flight regulations

  Flight sharing is regulated and fully legal across Europe. The European AIR OPS regulation N ° 965/2012 on flight-sharing allows pilots to share flights with passengers, however, they are not allowed to make a profit. The legislation on flight ...

• Contesting your flight

  If you receive confirmation that your flight took place, but this was not the case, please follow these steps: 1. Log in to your Wingly profile and go in the "My Bookings" tab. 2. Select the booking that did not take place and click on "The flight ...

• About Wingly and flight sharing

  Wingly is a platform that connects you with private pilots, offering you the opportunity to experience flights on a cost-sharing basis while sharing their passion for flying. This allows you to discover the world from a unique bird’s-eye view ...

• Tipping the pilot after the flight

  After a pleasant flight, you may be wondering whether it's a good idea to tip your pilot. However, it's important to respect the rules: it's forbidden to tip a pilot. According to airline regulations, pilots cannot accept any form of additional ...

• Understanding how the price of a flight is determined

  Wingly community pilots are private pilots who share flight costs with their passengers. They do not provide commercial services or make a profit, and are not Wingly employees. These pilots, who are passionate about aviation, fly on their own time ...