Flight guarantee
Wingly is not an airline, but a platform that connects pilots with passengers to explore the world from a new perspective. By sharing flight costs, our goal is to offer people affordable and, most importantly, easy access to general aviation.The pilots on our platform are private pilots who share flight costs with passengers and do not make a profit. Therefore, their schedules may change at short notice, and flights may be rescheduled or canceled.
Flights are typically conducted with light aircraft under visual flight rules and require optimal weather conditions.
Adverse weather or last-minute maintenance may also lead to changes.
Due to these factors, the flight cannot be guaranteed, however, pilots do their best to meet expectations and prepare the flight in advance. Feel free to contact your pilot with any questions or for an update before the flight.
The pilot has sole authority to decide whether a flight will take place or not. Passengers must under no circumstances attempt to influence the pilot, as only the pilot can determine whether a flight is feasible under the given weather conditions.
If the pilot cancels the flight more than 48 hours before the scheduled time, your booking request will automatically be forwarded to all other nearby pilots. This allows one of them to take over the flight without you having to go through the entire process of searching for another flight again. You can find more information about this new feature here.
If the cancellation happens less than 48h before the flight, you will then directly be refunded as follows:
Payment with gift card
Your gift card will be automatically credited back with the full amount and extended if necessary, ensuring it remains valid for at least an additional 6 months.
Payment with PayPal or credit card
The paid amount will be credited to you in the form of a gift card, which is valid for one year and can be extended by 6-month intervals. The balance will be immediately added to your Wingly account. You can use it for a new booking and view or manage your gift card at any time under “My Gift Cards” in your profile.
This gift card is refundable, minus Wingly’s service fee. Please note that, due to payment provider limitations, the refund option is only available for 6 months after the initial payment if you paid via PayPal, and 11 months if you paid by credit card.
Combined payment (gift card + PayPal or credit card)
The amount used from your gift card will be credited accordingly and extended by at least 6 months, ensuring its validity. In addition, the amount paid via PayPal or credit card will be credited to you in the form of a gift card, valid for one year and extendable. Both gift cards can be used together for your next booking.
The additional amount refunded to a gift card is refundable, minus Wingly’s service fee. Please note that, due to payment provider limitations, the refund option is only available for 6 months after the initial payment if you paid via PayPal, and 11 months if you paid by credit card.
Privatization Fee Gift Cards
Gift cards issued for a privatization fee can be used for a new booking or refunded directly through "My Gift Cards".
To request a refund, go to "My Gift Cards", select the relevant privatization fee gift card, click on the three dots, and select "Request refund".
Still have questions or need help?
Visit our contact page to get instant answers from our virtual assistant, or reach out directly to our Passenger Support Team for personalized assistance — we’ll get back to you within 1–2 business days.