Flight guarantee
Wingly is not an airline, but a platform that brings together passionate pilots and passengers curious to discover the world from a new perspective. In doing so, the flight costs are shared, our goal being to provide people with low-cost, but above all easy access to general aviation. The flights offered are on a shared-cost basis, making general aviation accessible to a wider public, while guaranteeing simplicity and safety.
The pilots offering flights on our platform are not Wingly employees. They are private individuals offering shared-cost flights in their spare time.
They also contribute to the cost of the flight and make no profit. It is therefore possible that their schedule will change at the last minute and that they will be forced to postpone or even cancel the flight. As Wingly is a collaborative platform, pilots have no obligation to achieve results and always give priority to flights safety.
They also contribute to the cost of the flight and make no profit. It is therefore possible that their schedule will change at the last minute and that they will be forced to postpone or even cancel the flight. As Wingly is a collaborative platform, pilots have no obligation to achieve results and always give priority to flights safety.
Moreover, in most cases, flights in light aircrafts are operated according to visual flight rules and require optimum weather conditions. This means that your flight may have to be cancelled or postponed by the pilot because of weather conditions. It should also be noted that light aircrafts can undergo maintenance at the last minute, leading to postponements or cancellations.
As a result, the flight cannot be guaranteed and is subject to many factors. However, pilots do their utmost to meet passengers' expectations and generally start preparing the flight a few days in advance, so that they can inform you of the feasibility of the flight. Do not hesitate to contact your pilot if you have any questions before the flight, or if you would like an update on the situation the day before the flight.
As a result, the flight cannot be guaranteed and is subject to many factors. However, pilots do their utmost to meet passengers' expectations and generally start preparing the flight a few days in advance, so that they can inform you of the feasibility of the flight. Do not hesitate to contact your pilot if you have any questions before the flight, or if you would like an update on the situation the day before the flight.
As pilot-in-command, the pilot assumes full responsibility for the decision to make or not to make a flight. Passengers must under no circumstances attempt to influence the pilot, as it is he alone who must judge whether or not conditions allow the flight to happen.
If the pilot cancels more than 48 hours before the flight, your booking request will automatically be sent to all the other pilots in the vicinity so that one of them can take it over without you having to go through the whole process of finding another flight again. You can find out more about this new feature here.If the cancellation happens less than 48h before the flight, you will then directly be refunded as follows:
Payment by gift card only
The gift card will be automatically credited with the total amount and, if necessary, extended to guarantee at least 6 months of additional validity.
The gift card will be automatically credited with the total amount and, if necessary, extended to guarantee at least 6 months of additional validity.
Payment by PayPal or credit card
A credit in the form of a gift card, valid for one year (with the possibility of extension in 6-month increments), will be immediately added to your Wingly account. This credit can be used for a new reservation. You will be able to view and manage this gift card in your profile under the “My Gift Cards” tab.
A credit in the form of a gift card, valid for one year (with the possibility of extension in 6-month increments), will be immediately added to your Wingly account. This credit can be used for a new reservation. You will be able to view and manage this gift card in your profile under the “My Gift Cards” tab.
Combined payment (gift card + PayPal or credit card)
The gift card used will be credited with the corresponding amount and, if necessary, extended to ensure at least 6 months of additional validity. Additionally, a credit equivalent to the amount paid via PayPal or credit card will be issued in the form of a gift card (valid for one year and extendable). Both gift cards can be used together for your next reservation.
If you would like any further information or if you have any other questions, please feel free to contact us directly at hello@wingly.io. We will be happy to assist you from Monday to Friday 8.30 am to 5.30 pm.Popular Articles
Wingly service fees
The use of our platform for pilots and aviation organizations (aeroclubs, flight schools...) is completely free. Our service fees are entirely borne by the passengers. The Wingly commission amounts to 29% of the passenger share + €16 per passenger, ...Wingly's security and insurance framework
We are proud and happy to be a signatory of the EASA Safety Charter on the safety of non-commercial flights in light aviation. This charter was created in cooperation with the European Aviation Safety Agency with the aim of promoting a culture of ...Shareable costs on Wingly
Flight sharing is fully legal in the European Union according to the European Regulation (EU) No 965/2012 and it has been confirmed by the EASA itself in a letter to Wingly. Private pilots are allowed to share their flights and costs with passengers ...Managing your personal information
Please remember that you must first register on our platform before you can complete your personal information. Step 1 - Access your personal information Register on our platform and go to your name in the top right corner. Now select "Account". ...Adding an aircraft
Once you have created your Wingly pilot account, the next step is to start thinking about posting some flights! But before you do this, you need to add your aircraft to Wingly by following the steps below: Open the "Cockpit" menu and select ...
Related Articles
Refund Terms After Flight Cancellation or Booking Request Failure
If your booking request is unsuccessful, or if your flight is cancelled more than 48 hours before the scheduled date, your flight request will be automatically forwarded to all available pilots in the area, so that one of them can offer to take over ...Understanding Wingly flight regulations
Flightsharing is regulated and legal in Europe. The European AIR OPS regulation N ° 965/2012 on flight-sharing allows pilots to share flights with passengers, however, they are not allowed to make a profit. The legislation on flight sharing in the ...Contesting your flight
If you have received an e-mail confirming that your flight has taken place but this is not the case, please follow the steps below: 1. Go to the "My bookings" tab in your Wingly account and click on the booking you wish to dispute. 2. Click on "The ...About Wingly and flight sharing
Wingly is the first flight-sharing platform in Europe. Through our digital platform, we connect private pilots, offering vacant seats to passengers curious to discover Earth from above so that they can share the costs of the flight together. Pilots ...Book and pay for a flight
Making a booking request on Wingly is very easy ! Here are the steps to follow to make your reservation. Step 1 - Find and select a flight Log in to your Wingly account Enter your departure location in our search bar (city, region or airport) and ...