Is my flight guaranteed to take place?
Wingly is not an airline, but a platform that brings together passionate pilots and passengers curious to discover the world from a new perspective. In doing so, the flight costs are shared, our goal being to provide people with low-cost, but above all easy access to general aviation. In this context, flight costs are shared, our aim being to give as many people as possible access to general aviation at a lower cost, but above all with complete simplicity.
The pilots offering flights on our platform are not Wingly employees. They are private individuals offering shared-cost flights in their spare time.
They also contribute to the cost of the flight and make no profit. It is therefore possible that their schedule will change at the last minute and that they will be forced to postpone or even cancel the flight. As Wingly is a collaborative platform, pilots have no obligation to achieve results and always give priority to flights safety.
They also contribute to the cost of the flight and make no profit. It is therefore possible that their schedule will change at the last minute and that they will be forced to postpone or even cancel the flight. As Wingly is a collaborative platform, pilots have no obligation to achieve results and always give priority to flights safety.
Moreover, in most cases, flights in light aircrafts are operated according to visual flight rules and require optimum weather conditions. This means that your flight may have to be cancelled or postponed by the pilot because of weather conditions. It should also be noted that light aircrafts can undergo maintenance at the last minute, leading to postponements or cancellations.
As a result, the flight cannot be guaranteed and is subject to many factors. However, pilots do their utmost to meet passengers' expectations and generally start preparing the flight a few days in advance, so that they can inform you of the feasibility of the flight. Do not hesitate to contact your pilot if you have any questions before the flight, or if you would like an update on the situation the day before the flight.
As a result, the flight cannot be guaranteed and is subject to many factors. However, pilots do their utmost to meet passengers' expectations and generally start preparing the flight a few days in advance, so that they can inform you of the feasibility of the flight. Do not hesitate to contact your pilot if you have any questions before the flight, or if you would like an update on the situation the day before the flight.
As pilot-in-command, the pilot assumes full responsibility for the decision to make or not to make a flight. Passengers must under no circumstances attempt to influence the pilot, as it is he alone who must judge whether or not conditions allow the flight to happen.
If the pilot cancels more than 48 hours before the flight, your booking request will automatically be sent to all the other pilots in the vicinity so that one of them can take it over without you having to go through the whole process of finding another flight again. You can find out more about this new feature here.If the cancellation happens less than 48h before the flight, you will then directly be refunded as follows:
Payment by gift card only
The gift card will be automatically credited with the total amount and, if necessary, extended to guarantee at least 6 months of additional validity.
The gift card will be automatically credited with the total amount and, if necessary, extended to guarantee at least 6 months of additional validity.
Payment by PayPal or credit card
A credit in the form of a gift card, valid for one year (with the possibility of extension in 6-month increments), will be immediately added to your Wingly account. This credit can be used for a new reservation. You will be able to view and manage this gift card in your profile under the “My Gift Cards” tab.
A credit in the form of a gift card, valid for one year (with the possibility of extension in 6-month increments), will be immediately added to your Wingly account. This credit can be used for a new reservation. You will be able to view and manage this gift card in your profile under the “My Gift Cards” tab.
Combined payment (gift card + PayPal or credit card)
The gift card used will be credited with the corresponding amount and, if necessary, extended to ensure at least 6 months of additional validity. Additionally, a credit equivalent to the amount paid via PayPal or credit card will be issued in the form of a gift card (valid for one year and extendable). Both gift cards can be used together for your next reservation.
If you would like any further information or if you have any other questions, please feel free to contact us directly at hello@wingly.io. We will be happy to assist you from Monday to Friday 8.30 am to 5.30 pm.Popular Articles
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