How another pilot can take over my flight

Thanks to our new feature, if your booking request is unsuccessful or if your flight is cancelled more than 48 hours before the scheduled date, your flight request will automatically be sent to all available pilots in the vicinity, so that one of them can offer to take your flight so you don't have to go through the whole process of finding another flight again.

If your booking request fails or your flight is cancelled, you will receive an e-mail notifying you of the failure and giving you all the details of the current search for a new pilot:

1. number of pilots to whom your request has been sent,
   
2. number of airfields to which your request has been sent,
   
3. date before automatic expiry of the new search, etc.

You can access the details of the current search from the "My bookings" tab of your  Wingly profile and by clicking on "View request". 

To optimise your chances of finding an available pilot to take over your flight, you can add extra dates to the search or modify the list of airfields from which you would like to depart:

If you wish to bring forward the end of the search period, you also have the option of changing the date on which the search ends:

Please note that the refund date can only be changed if you have added several availabilities. If you have only selected one flight date, the search will automatically be effective up to 48 hours before this date.

If you wish to cancel by yourself the search for a new pilot and get a refund, simply click on the "Cancel search" button.

If no pilot has made an offer 48 hours before the scheduled date, the offer will automatically expire and you will be refunded.
Find out more about refund conditions here.

If your booking request is unsuccessful or if your flight is cancelled less than 48 hours before the scheduled date, your request will not be passed on to the other pilots and will be automatically cancelled. You will then be refunded according to our conditions and the method of payment used.

Here is how to respond to a takeover proposal from a pilot:

1. If a pilot offers to take over your flight, you will be notified by text and email and will have 24 hours to answer to the pilot - No additional payment will be required and the pilot will have to take over your flight as originally booked.
   Once the new offer has been accepted, a new booking will be created and can be found in the "My Bookings" tab of your account:
   

If you added alternative dates when you made your first booking request, the new pilot may also offer you the option of rebooking the flight on one of these dates.

1. If you refuse the new pilot's offer, the search in progress will be cancelled and you will be refunded according to the following conditions.
   

If you would like any further information or if you have any other questions, please feel free to contact us directly at hello@wingly.io.
We will be happy to assist you from Monday to Friday 8.30 am to 5.30 pm.

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