How another pilot can take over my flight

Thanks to our new feature, if your booking request is unsuccessful or if your flight is cancelled more than 48 hours before the scheduled date, your flight request will automatically be sent to all available pilots in the vicinity, so that one of them can offer to take your flight so you don't have to go through the whole process of finding another flight again.

If your booking request fails or your flight is cancelled, you will receive an e-mail notifying you of the failure and giving you all the details of the current search for a new pilot: number of pilots to whom your request has been sent, date before automatic expiry of the new search, etc.

You can also access search details from the bookings page on your Wingly profile:

If you wish to cancel the search for a new pilot and get a refund, simply click on the "Cancel search" button.

If no pilot has made an offer 48 hours before the scheduled date, the offer will automatically expire and you will be refunded.
Find out more about refund conditions here.

If your booking request is unsuccessful or if your flight is cancelled less than 48 hours before the scheduled date, your request will not be passed on to the other pilots and will be automatically cancelled. You will then be refunded according to our conditions and the method of payment used.

Here is how to respond to a takeover proposal from a pilot:

1. If a pilot offers to take over your flight, you will be notified by text and email and you will have 24 hours to answer to the pilot. No additional payment will be required. The pilot offers to take over your flight as originally booked:

If you added alternative dates when you made your first booking request, the new pilot may also offer you the option of rebooking on one of these dates.

1. If you accept the new pilot's offer, a new booking will be created and you will find it in the "My Bookings" tab: 
   

1. If you refuse the new pilot's offer, the search in progress will be cancelled and you will be refunded according to the following conditions.
   
   

If you would like any further information or if you have any other questions, please feel free to contact us directly at hello@wingly.io.
We will be happy to assist you from Monday to Friday 8.30 am to 5.30 pm.

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