Refund Terms After Flight Cancellation or Booking Request Failure

If your booking request is unsuccessful, or if your flight is cancelled more than 48 hours before the scheduled date, your flight request will be automatically forwarded to all available pilots in the area, so that one of them can offer to take over your flight. You can find more details about this rebooking feature here, as well as the procedure to follow if you wish to stop the search for a new pilot and proceed with a credit.

If your booking request fails or if your flight is cancelled less than 48 hours before the scheduled date, you will be refunded as follows:

Payment by gift card only
The gift card will be automatically credited with the total amount and, if necessary, extended to guarantee at least 6 months of additional validity.

Payment by PayPal or credit card
A credit in the form of a gift card, valid for one year (with the possibility of extension in 6-month increments), will be immediately added to your Wingly account. This credit can be used for a new reservation. You will be able to view and manage this gift card in your profile under the “My Gift Cards” tab.

Combined payment (gift card + PayPal or credit card)

The gift card used will be credited with the corresponding amount and, if necessary, extended to ensure at least 6 months of additional validity. Additionally, a credit equivalent to the amount paid via PayPal or credit card will be issued in the form of a gift card (valid for one year and extendable). Both gift cards can be used together for your next reservation.

Gifts Cards and credits issued in the form of a gift card resulting from a failed booking are non-refundable.

If you would like any further information or if you have any other questions, please feel free to contact us directly at hello@wingly.io. We will be happy to assist you from Monday to Friday 8.30 am to 5.30 pm.

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