Refund policy for flight cancellations or failed booking requests

If your booking request is unsuccessful, or if your flight is cancelled more than 48 hours before the scheduled date, your flight request will be automatically forwarded to all available pilots in the area, so that one of them can take over your flight. You can find more information about this rebooking option, as well as the procedure to follow if you wish to stop the search for a new pilot and proceed with a credit, here.

If your booking request fails or if your flight is cancelled less than 48 hours before the scheduled date, you will be refunded as follows:

Payment with gift card

Your gift card will be automatically credited back with the full amount and extended if necessary, ensuring it remains valid for at least an additional 6 months.

Payment with PayPal or credit card

The paid amount will be credited to you in the form of a gift card, which is valid for one year and can be extended in 6-month periods. The balance will be immediately credited to your Wingly account. You can use it for a new booking and view or manage your gift card anytime under "My Gift Cards" in your profile.

Combined payment (gift card + PayPal or credit card)

The amount used from your gift card will be credited accordingly and extended for at least 6 months, ensuring its validity. Additionally, the amount paid via PayPal or credit card will be credited to you in the form of a gift card, valid for one year and extendable. Both gift cards can be used together for your next booking.

Gifts Cards and credits issued in the form of a gift card resulting from a failed booking are non-refundable.

If you need any further information or have additional questions, please feel free to contact us directly at hello@wingly.io . Our support team is happy to assist you from Monday to Friday, 8:30 am to 5:30 pm.

• Popular Articles

• Wingly service fees

  The use of our platform for pilots and aviation organizations (aeroclubs, flight schools...) is completely free. Our service fees are entirely borne by the passengers. The Wingly commission amounts to 29% of the passenger share + €16 per passenger, ...

• Wingly's security and insurance framework

  We are proud and happy to be a signatory of the EASA Safety Charter on the safety of non-commercial flights in light aviation. This charter was created in cooperation with the European Aviation Safety Agency with the aim of promoting a culture of ...

• Shareable costs on Wingly

  Flight sharing is fully legal in the European Union according to the European Regulation (EU) No 965/2012 and it has been confirmed by the EASA itself in a letter to Wingly. Private pilots are allowed to share their flights and costs with passengers ...

• Managing your personal information

  Please remember that you must first register on our platform before you can complete your personal information. Step 1 - Access your personal information Register on our platform and go to your name in the top right corner. Now select "Account". ...

• Adding an aircraft

  Once you have created your Wingly pilot account, the next step is to start thinking about posting some flights! But before you do this, you need to add your aircraft to Wingly by following the steps below: Open the "Cockpit" menu and select ...

• Related Articles

• Gift card refund policy and information

  Gift Card Refund Policy Gift cards purchased directly through our platform, as well as those issued following a failed booking request or a flight cancellation, are non-refundable. Gift Card Validity Gift cards are initially valid for one year from ...

• Cancellation policy for a confirmed booking

  You can cancel a cost-sharing flight with one of Wingly's private pilots up to 24 hours before departure. This policy ensures smooth flight organization and allows pilots sufficient time to coordinate their schedules and prepare adequately for the ...

• Cancellation policy for a booking request

  You can cancel your booking request as long as the pilot has not yet responded. Steps to cancel a booking request Log in to your profile, go to "My Bookings", select the relevant reservation, and click on the "Cancel" button. Then, send a message to ...

• Choose several dates when booking

  When booking, you can provide alternative dates so the pilot can choose another one with you if needed. This makes it easier to find a suitable date. Choose your alternative dates Select your flight date and the desired time slot, as well as the ...

• How another pilot can take over your flight

  If your booking request is unsuccessful, or if your flight is cancelled more than 48 hours before the scheduled date, it will be automatically forwarded to all available pilots in the departure region. One of these pilots will then be able to offer ...