Book and pay for a flight

Making a booking request on Wingly is very easy ! Here are the steps to follow to make your reservation.

Step 1 - Find and select a flight

1. Log in to your Wingly account
   
2. Enter your departure location in our search bar (city, region or airport) and find the flight you're interested in
   
3. Click on “Search”.

At this stage, you will need to :

• Choose the desired date and time slot for the flight.
  
• Indicate the number of passengers.
  

The time slots available are as follows:

• All day: 8am-8pm
  
• Morning: 6am-12pm
  
• Afternoon: 12pm-4pm
  
• End of day: 4pm-8pm
  
• Night: 8pm+.
  

The pilot will suggest a take-off time in the slot you have selected. 

Please note that as the days are shorter in winter, the ‘night’ time slot is not advisable for your flight due to a lack of visibility. We therefore advise you to choose the ‘Afternoon’ slot at the latest to make your flight.

Step 2 - Flight time and availability

Enter the details requested concerning the date of the flight and the number of passengers. If you have any questions or special requests, you can also write a message to the pilot before finalising your booking request to clarify certain points or obtain more information. Here is an article explaining how to contact a pilot.

The time you choose when booking is indicative. The pilot will confirm the final time based on his availability and that of the aircraft in his club. If the driver is not available on the requested date, it may accept one of the alternative dates you have suggested. This maximizes your chances of seeing the booking confirmed.

A verified phone number is required to complete your booking request.

Step 3 - Pay for your booking request

Once you have selected your flight, proceed to payment by choosing one of the following methods:

1. Credit card
   
2. PayPal
   
3. Gift card

If your gift card is already redeemed in your Wingly account, it will be automatically applied at checkout. If it covers the full price of the flight, you will need to click on "Pay £0" to confirm your booking request.

If an error message is displayed when adding your gift voucher, this may be due to the fact that you have a voucher created as a result of a goodwill gesture or that the voucher is already registered on another account. In the latter case, please contact our customer support directly by e-mail at hello@wingly.io. 

Step 4 - Once your booking request has been sent, the pilot has 48 hours to accept, propose an alternative date or refuse it.

If your booking request is declined more than 48h before the chosen date (main date or alternative date), it will be sent automatically to all the other pilots available in the area of the chosen flight so another pilot can take it over. 

You will then receive an email to notify you about it and will be able to find all the details of the pending search in the "My bookings" tab of your Wingly account. 

You can find more details about this process here. 

If you would like any further information or if you have any other questions, please feel free to contact us directly at hello@wingly.io. We will be happy to assist you from Monday to Friday 8.30 am to 5.30 pm.

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