No response from the pilot following a booking request
The pilots offering flights on Wingly are private individuals who are passionate about aviation — they’re not Wingly employees. They choose to share their love of flying by taking you along and splitting the cost of the flight. This is not a commercial service. As such, their availability depends on their personal schedules, which can sometimes lead to slight delays in responding to your requests.
- Once you've submitted your booking request, the pilot has 48 hours to respond. Depending on their availability, they may
- Accept your request for your preferred date or for an alternative date you've provided
- Decline your booking request
- Suggest other dates if the ones you've selected don't work for them
If your booking request is unsuccessful (due to a decline or no response) more than 48 hours before the requested date, it will automatically be shared with all available pilots in the departure area. This gives another pilot the opportunity to take over your flight, making it easier for you to find a new option. For more information about booking takeovers, click here.
If your booking request is unsuccessful less than 48 hours before the desired date, you will be refunded as follows:
Payment by gift card
Your gift card will be automatically recredited and extended if needed to ensure at least six months of validity going forward.
Your gift card will be automatically recredited and extended if needed to ensure at least six months of validity going forward.
Payment with PayPal or credit card
The paid amount will be credited to you in the form of a gift card, which is valid for one year and can be extended by 6-month intervals. The balance will be immediately added to your Wingly account. You can use it for a new booking and view or manage your gift card at any time under “My Gift Cards” in your profile.
This gift card is refundable, minus Wingly’s service fee. Please note that, due to payment provider limitations, the refund option is only available for 6 months after the initial payment if you paid via PayPal, and 11 months if you paid by credit card.
Combined payment (gift card + PayPal or credit card)
The amount used from your gift card will be credited accordingly and extended by at least 6 months, ensuring its validity. In addition, the amount paid via PayPal or credit card will be credited to you in the form of a gift card, valid for one year and extendable. Both gift cards can be used together for your next booking.
The additional amount refunded to a gift card is refundable, minus Wingly’s service fee. Please note that, due to payment provider limitations, the refund option is only available for 6 months after the initial payment if you paid via PayPal, and 11 months if you paid by credit card.
Privatization Fee Gift Cards
Gift cards issued for a privatization fee can be used for a new booking or refunded directly through "My Gift Cards".
To request a refund, go to "My Gift Cards", select the relevant privatization fee gift card, click on the three dots, and select "Request refund".
In some cases, it may happen that the pilot contacts you after the 48-hour confirmation period has passed. In this case, you can agree on a new date together, and then you can submit a new booking request.
Still have questions or need help?
Visit our contact page to get instant answers from our virtual assistant, or reach out directly to our Passenger Support Team for personalized assistance — we’ll get back to you within 1–2 business days.