Contacting a pilot
Contact the pilot once the booking has been confirmed
Once a flight has been booked and confirmed by the pilot, their phone number will become available to you. We always recommend keeping a steady flow of contact with the pilot before the flight to ensure that you are aware of all of the procedures and ...
Modify the review left for the pilot after the flight
Did you make a mistake in your rating of the pilot or forgot important information? No problem. Please send us the full review to hello@wingly.io so that we can make the changes for you. If you would like any further information or if you have any ...
Know where to meet the pilot on the day of the flight
When you book your flight, the departure aerodrome and meeting point will be indicated on the flight booking page. You will also have access to the pilot's telephone number, so that you can keep in touch with him or her, and contact him or her in the ...
Contact a pilot before booking
There is a very simple way to contact a pilot directly before making a booking. To do this, on a flight page, scroll down to the Flight proposed by "the pilot" section, then click on the "Contact " button. This will take you to the Wingly messaging ...
No response from the pilot following a booking request
First of all you should know that Wingly pilots are not Wingly employees, they are private pilots who fly for pleasure on their own free time in order to make you discover the magic of flying. That's why it is possible that they may not respond ...
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Managing your personal information
Please remember that you must first register on our platform before you can complete your personal information. Step 1 - Access your personal information Register on our platform and go to your name in the top right corner. Now select "Account". ...
Book and pay for a flight
It’s simple and straightforward to make a booking on Wingly. 1. Choose the location for the flight you would like to experience and select the flight you would like to book and then choose the following: The preferred date and timeslot for the ...
Creating a Wingly profile
Here is the procedure to register on Wingly as a pilot: Step 1 - Register Please fill in your Name, Email, and choose a password for your Wingly account. Step 2 - Verify phone number After reading more about safety and cost sharing, please add your ...
Decline a Booking request
Passengers make reservation requests and not actual reservations. Indeed, you must always respond within 48 hours of receiving a request. After this time, the reservation request automatically expires, passengers are fully reimbursed and your listing ...
Manage your payment preferences
Please note that you must be registered before you can set payment preferences. Step 1 - Select payments and invoices Log in to our platform and click on your name in the top right-hand corner. Now select "Account". Scroll down and select "Payments ...