I Am A Passenger | Refunds & Cancellations

Refunds & Cancellations
Get a refund after a flight has been cancelled or a booking request has failed
If your booking request is unsuccessful, or if your flight is cancelled more than 48 hours before the scheduled date, your flight request will be automatically forwarded to all available pilots in the area, so that one of them can offer to take over ...
Pay the pilot in cash on the day of the flight
It will not be possible to pay cash directly to the pilot. Wingly has created a system in which costs are shared fairly between the pilot and his passengers. The platform's secure online payment system allows pilots and their passengers to share ...
Cancelling your booking before departure
You can cancel a cost-sharing flight with one of Wingly's private pilots up to 24 hours before departure. To do this, simply log in to your profile, go to 'My bookings' and click on the corresponding booking. You will then have access to a 'Cancel ...

Popular Articles
Wingly's security and insurance framework
We are proud and happy to be a signatory of the EASA Safety Charter on the safety of non-commercial flights in light aviation. This charter was created in cooperation with the European Aviation Safety Agency with the aim of promoting a culture of ...
Shareable costs on Wingly
Flight sharing is fully legal in the European Union according to the European Regulation (EU) No 965/2012 and it has been confirmed by the EASA itself in a letter to Wingly. Private pilots are allowed to share their flights and costs with passengers ...
Wingly service fees
The use of our platform for pilots and aviation organizations (aeroclubs, flight schools...) is completely free. Our service fees are entirely borne by the passengers. The Wingly commission amounts to 29% of the passenger share + €16 per passenger, ...
Managing your personal information
Please remember that you must first register on our platform before you can complete your personal information. Step 1 - Access your personal information Register on our platform and go to your name in the top right corner. Now select "Account". ...
Adding an aircraft
Once you have created your Wingly pilot account, the next step is to start thinking about posting some flights! But before you do this, you need to add your aircraft to Wingly by following the steps below: Open the "Cockpit" menu and select ...

I Am A Passenger | Refunds & Cancellations | Help Center