Booking Request Management
Take over a booking through our new feature "Booking Opportunities"
With this feature, you can now take over a booking that have failed with other pilots in just a few clicks. Since the bookings are already paid for, you simply need to offer passengers the exact same booking again. By taking over a booking, you agree ...
Access Booking request history
To access Booking request history, follow the steps below: Step 1. To access your booking request history simply open the "Bookings" page in the "Cockpit" menu in the top right. Step 2. At the bottom, you will see "Booking requests history". Click ...
Contact passengers during a Booking request
There are a number of ways to contact the passenger during a booking request. Option 1: Continue to use the Wingly messenger. In the early stages of the booking, this work great as its within the system meaning we can assist with any difficult ...
Offer other dates to passengers during a Booking request
If the preferred date and time does not work for you but you still want to continue with the flight you have two options: Option 1: Accept passenger alternative dates. Scroll down and looks at passenger alternative dates. If any of these suit you ...
Accept a Booking request
Step 1. Log into your Wingly account and choose the "Bookings" option under the "cockpit" tab, at the top right of the page: Step 2. You will see a new pending booking request from a passenger on one of your flights. You have 48 hours to let the ...
Operation of a reservation request for a passenger
Find out how a passenger makes a reservation request on Wingly in order to have an overview of the entire process. Please note, this is a reservation request and not an actual reservation. Indeed, upon receipt of a reservation request you will then ...
Decline a Booking request
Passengers make reservation requests and not actual reservations. Indeed, you must always respond within 48 hours of receiving a request. After this time, the reservation request automatically expires, passengers are fully reimbursed and your listing ...